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Digital Service & Open Government

Contact

Rebecca Woodbury
Director of Digital Service & Open Government
rebecca.woodbury@cityofsanrafael.org
1400 Fifth Avenue, Room 207
San Rafael, CA 94901
Monday-Friday:
8:30 a.m. - 5:00 p.m.

Making City services easy to use, and work for everyone.

We provide strategic support to City departments for outreach and community engagement, service and process design, data and mapping, technology modernization efforts, and every day tech support.

I need help with...

Community engagement and outreach

Digital can help you create an outreach strategy for a project, program, or event. Get in touch with us so we can learn more about what you need. We also have an online guide with tools and strategies.

Data and maps

Digital can help you collect, manage, and analyze data. This includes measuring performance of a program or initiative. We can also help you with geographic or mapping needs. Let us know how we can help.

Major technology projects

Each year our department works to modernize our systems and supports other City departments on major technology projects. To plan and properly fund these efforts, we work with departments to develop an annual roadmap of projects. Learn more and tell us about your upcoming project.

Redesigning a process

We want to help you make things easier for your customers and yourself. Digital can help you streamline a cumbersome process or digitize paper-based forms. Get in touch with us and tell us more about your needs.

Software vendor evaluation

Digital can help you evaluate and implement a new software system. The earlier you engage with us, the better the end result. Get in touch with us and tell us more about your needs.

Tech support

Tech support is available 24 x 7 x 365. For immediate issues, call 510-272-4701. For non-urgent issues you can email support@xantrion.com. Learn more

News

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Digital Update: Digital Workshops, Multifactor Authentication, the PSC, & more

Posted on January 25, 2021

Digital Workshops - New Approach to Budget Planning for Distributed Teams  In preparation for budget planning our team has started forecasting projects for the next fiscal year. Strategic planning with remote, distributed teams can be a challenge, but there are a number of digital tools our team uses to make collaboration work seamlessly. To help foster team contributions and share ideas in this workshop we used Google Jamboard, a tool that uses digital...
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Digital Update: Interim Operations, Canal Wi-Fi Usage, Digital Marin, & More

Posted on January 8, 2021

The Show Goes On: Digital Service Interim Operations   With the recent departure of our Digital Service Director, Rebecca Woodbury, the Digital team is moving forward with ongoing operations, supporting in-flight projects, and working to setup our next Director for success. In this interim period our Civic Design Manager, Sean Mooney, will be overseeing the Department’s operations and the team is...
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Digital Update: Marin Academy students, City event permits, delay send, & more

Posted on December 14, 2020

Marin Academy Class takes on Civic Tech in San Rafael The Marin Academy Transdisciplinary Leadership program is an application-based program for senior students to explore the nuances and perspectives of a social issue and then respond to it in partnership with outside organizations. The students in this year’s program are examining how city governments are...
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