Making City services easy to use, and work for everyone.
We provide oversight of the City's technology operations, help desk support, network infrastructure, citywide open data initiatives, performance measurement, service design, and community engagement. We do this by designing for users, practicing continual improvement, using data to drive to decisions, and modernizing our technology stack.
On Thursday, August 15, San Rafael’s first Digital Team gathered to spend the day together talking teams, people, getting things done, and data. Did I mention this is San Rafael’s first Digital Team? Together, we are shaping this new department and charting a new course for the City of San Rafael in terms of how...
Learning Lab 3.0 Learning Lab 3.0 kicks off in September! This year, teams will be taking on existing projects and issues and the structure is changing a bit. Rather than follow a defined curriculum, instead we are creating more protected space and time for the teams to focus on implementation and execution of their ideas. From September to May,...
On July 29, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights Two months ago our department Strategic Framework was released and promoted for feedback. After receiving feedback from staff, residents, and community members, we refined our Strategic Plan to present to City Council on August 5, 2019. Thank you...
