Making City services easy to use, and work for everyone.
We provide strategic support to City departments for outreach and community engagement, service and process design, data and mapping, technology modernization efforts, and every day tech support.
How Do You Move a Mountain? Taking on San Rafael’s ERP Project The City of San Rafael’s ERP system EDEN is the primary financial tool for budgeting, payroll, cashiering, purchasing, and human resource management and has been in use since 2002. While it continues to support our City’s day-to-day financial needs, the software has reached...
Digital Pilots New Project Management Software Digital Service has selected a new tool to centralize the management of inter-departmental projects, triage incoming requests, and measure progress against strategic goals and key performance indicators (KPIs). Asana is a robust project management tool that allows for task tracking across projects and departments that we will begin rolling...
Digital Quarterly Roadmap Following our one year mark from the start of the pandemic, Digital is actively working to help our city “build back better” by digitizing city services and digitally up-skilling our city workforce. This week, Digital met to discuss our quarterly roadmap and new sprint planning process. Our department roadmap defines the needs we're seeing across the city, theories on how to...
