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Digital Service & Open Government

Contact

Sean Mooney
Interim Director of Digital Service & Open Government
sean.mooney@cityofsanrafael.org
1400 Fifth Avenue, Room 207
San Rafael, CA 94901
Monday-Friday:
8:30 a.m. - 5:00 p.m.

Making City services easy to use, and work for everyone.

We provide strategic support to City departments for outreach and community engagement, service and process design, data and mapping, technology modernization efforts, and every day tech support.

I need help with...

Community engagement and outreach

Digital can help you create an outreach strategy for a project, program, or event. Get in touch with us so we can learn more about what you need. We also have an online guide with tools and strategies.

Data and maps

Digital can help you collect, manage, and analyze data. This includes measuring performance of a program or initiative. We can also help you with geographic or mapping needs. Let us know how we can help.

Major technology projects

Each year our department works to modernize our systems and supports other City departments on major technology projects. To plan and properly fund these efforts, we work with departments to develop an annual roadmap of projects. Learn more and tell us about your upcoming project.

Redesigning a process

We want to help you make things easier for your customers and yourself. Digital can help you streamline a cumbersome process or digitize paper-based forms. Get in touch with us and tell us more about your needs.

Software vendor evaluation

Digital can help you evaluate and implement a new software system. The earlier you engage with us, the better the end result. Get in touch with us and tell us more about your needs.

Tech support

Tech support is available 24 x 7 x 365. For immediate issues, call 510-272-4701. For non-urgent issues you can email support@xantrion.com. Learn more

News

Welcome J Macleod City Council Meeting

Digital Update: New Director, First Floor Construction Progress, & More

Posted on April 12, 2021

Welcome Jess! Last week, Digital welcomed our new director, Jessica MacLeod! Jess has been busy getting situated, meeting with members of our organization and learning about the tools, workflows, and group dynamics of our team. During Monday’s City Council meeting, Mayor Kate, councilmembers, and other city staff joined in welcoming Jess to the organization 😊....
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Digital Update: Canal WiFi, Digital Marin, Wildand Map, & More

Posted on March 26, 2021

Canal WiFi Goes Live at Kerner Campus The Canal WiFi network expanded to a new location this month after Marin County and MarinIT installed 3 Access Points on the roofs of the Health and Human Services Campus located at 3301 Kerner Boulevard, further expanding the coverage of the network throughout the neighborhood. These access point locations were designed to serve the adjacent parking lot area, reaching much of the Cardenas...
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Digital Update: A Year of Public Information in Review, Maps & Apps, Bookings, & More

Posted on March 5, 2021

Emergency operations public messaging has settled into a regular rhythm after a year of adapting to the changing landscape of COVID-19. Our team continues to collaborate with the County of Marin, community partners, and regional agencies to synchronize COVID-19 messaging to our community. The response to our community messaging has been positive. Our email newsletter read-rate remains strong, and we continue to see an increased amount of social media...

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