Digital’s purpose is to make City services easy to use, and work for everyone. We do this by applying human-centered design, process improvement, and performance measurement to continuously improve service delivery, civic engagement, and civic technology.
Core Values
Government should be designed with and for people
Empathy for all users leads to equitable outcomes
Data and information should be used to create trust, transparency, and better government
Building capacity across City teams empowers positive change
Technology should be secure, accessible, and make life easier
Making City services easy to use and work for everyone in the Digital age.
User research and human centered design
User testing, A/B testing
Strategic guidance
User experience design
Product management for digital engagement applications
Data collection and analysis
Software evaluation
Digital Transformation
Empowering City staff with the digital skills and tools in their daily work to improve processes and help deliver on our mission.
User research and human centered design
User testing, A/B testing
Process mapping and advising on analytics needs, key metrics, data source
Development of digital applications and tools
Software evaluation
Implementation support for enterprise projects
Integration and automation
Data & Insights
By proactively managing the needs of the community we serve through increased connectivity, modern digital infrastructure, and data-driven decision making.
Performance measurement and data tools
Data governance and data management
GIS
Software landscape research and evaluation
Solution design and delivery support
IT Operations and Maintenance
Keeping our technology assets secure, up to date, and accessible.
Digital oversees the City's Managed Service Provider, Xantrion, who is responsible for:
Maintaining City IT infrastructure
Broadband and telephony
Provide 24/7 help desk support through phone and email
Onsite support for technical issues
Cyber security program
vCIO role and IT service delivery oversight
Assist Digital team with technical solutions for departments
Digital is excited to announce to our City team that Digital is launching a Citywide software training program in conjunction with our migration to Office 365 for Citywide Teams. Over the past few years City teams have adapted in different ways to the software tools at our disposal, especially in the response to COVID-19. Digital...
How Do You Move a Mountain? Taking on San Rafael’s ERP Project The City of San Rafael’s ERP system EDEN is the primary financial tool for budgeting, payroll, cashiering, purchasing, and human resource management and has been in use since 2002. While it continues to support our City’s day-to-day financial needs, the software has reached...
Digital Pilots New Project Management Software Digital Service has selected a new tool to centralize the management of inter-departmental projects, triage incoming requests, and measure progress against strategic goals and key performance indicators (KPIs). Asana is a robust project management tool that allows for task tracking across projects and departments that we will begin rolling...
