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Digital Service & Open Government


Digital’s purpose is to make City services easy to use, and work for everyone. We do this by applying human-centered design, process improvement, and performance measurement to continuously improve service delivery, civic engagement, and civic technology.

Core Values

  • Government should be designed with and for people
  • Empathy for all users leads to equitable outcomes
  • Data and information should be used to create trust, transparency, and better government
  • Building capacity across City teams empowers positive change
  • Technology should be secure, accessible, and make life easier

Strategic Focus Areas

  • Civic Engagement
  • Data & Insights
  • Digital Transformation
  • IT Operations and Maintenance
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