Making City services easy to use, and work for everyone.
We provide oversight of the City's technology operations, help desk support, network infrastructure, citywide open data initiatives, performance measurement, service design, and community engagement. We do this by designing for users, practicing continual improvement, using data to drive to decisions, and modernizing our technology stack.
Code for America Last week, San Rafael employees descended upon the Code for America Summit in force. We heard inspiring stories of how to shape government in the digital age. George Gascon’s chief of staff Cristine Soto DeBerry shared how her office was able to automatically clear old marijuana convictions, giving thousands of people a...
Our Draft Strategic Framework is Ready for Your Input For the past several months our Department has been working on strategic planning and crafting a vision for the future of the Department of Digital Service and Open Government. We are excited to announce that our draft is now available for review and we specifically want...
Consolidation of Technology Support Services I'm excited to announce a new effort to improve and streamline technology support services for the City. In the next few weeks, we will publish a Request for Proposals (RFP) to hire a single Managed Service Provider (MSP) to provide our day-to-day technology support functions. We currently contract with five...
