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Digital Service & Open Government

Making City services easy to use, and work for everyone.

We provide strategic support to City departments for outreach and community engagement, service and process design, data and mapping, technology modernization efforts, and every day tech support.

I need help with...

Community engagement and outreach

Digital can help you create an outreach strategy for a project, program, or event. Get in touch with us so we can learn more about what you need. We also have an online guide with tools and strategies.

Data and maps

Digital can help you collect, manage, and analyze data. This includes measuring performance of a program or initiative. We can also help you with geographic or mapping needs. Let us know how we can help.

Major technology projects

Each year our department works to modernize our systems and supports other City departments on major technology projects. To plan and properly fund these efforts, we work with departments to develop an annual roadmap of projects. Learn more and tell us about your upcoming project.

Redesigning a process

We want to help you make things easier for your customers and yourself. Digital can help you streamline a cumbersome process or digitize paper-based forms. Get in touch with us and tell us more about your needs.

Software vendor evaluation

Digital can help you evaluate and implement a new software system. The earlier you engage with us, the better the end result. Get in touch with us and tell us more about your needs.

Tech support

Tech support is available 24 x 7 x 365. For immediate issues, call 510-272-4701. For non-urgent issues you can email support@xantrion.com. Learn more

News

Map of Canal Wi-Fi Next Steps Zones

Digital Update: Canal Wi-Fi, COVID Outreach, Community & Childcare gets upgraded, & more

Posted on September 25, 2020

Canal Wi-Fi The Canal Wi-Fi project keeps making serious headway. We added a new access point at the Kerner pump station to increase signal coverage in the area.  We are working on getting two more root access point locations online in the heart to the neighborhood; these will provide connectivity to twelve access points sprinkled along Canal, Larkspur, Novato, and Fairfax Streets.  Some heavy lifting is required before we can install these devices...
wifi article photo

Digital Update: Wildfire Safety Webinar, Canal Wi-Fi, Solano Strong, & More

Posted on September 14, 2020

Virtual Wildfire Forum Last week, Christine helped the Fire Department put on a virtual wildfire forum that’s been streamed almost 400 times on YouTube. Over 60 questions were submitted ahead of time and Christine moderated a panel with Chief Darin White, Emergency Manager Quinn Gardner, and Sergeant Scott Eberle providing information about evacuation, preparedness, traffic...
phishing

Cyber criminals take advantage of increased remote work through vishing campaigns

Posted on August 27, 2020

As expected, cyber criminals are taking advantage of recent events and working as hard as ever to compromise company systems. Recently the Federal Bureau of Investigation (FBI) and the Cybersecurity and Infrastructure Security Agency (CISA) have issued a joint advisory (A20-233A) warning of an uptick in voice phishing (vishing) campaigns targeting remote workers. Vishing is...
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