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Digital update: consolidation of support services, new analyst, and so much more

Posted on May 10, 2019

Consolidation of Technology Support Services I'm excited to announce a new effort to improve and streamline technology support services for the City. In the next few weeks, we will publish a Request for Proposals (RFP) to hire a single Managed Service Provider (MSP) to provide our day-to-day technology support functions. We currently contract with five...
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Digital Update: digital divide, security awareness, and catch basin innovation

Posted on April 23, 2019

Digital Divide Imagine a day without the Internet. Sounds like a day of mindfulness and meditation more than a day of paying bills, applying for jobs, planning your commute, doing your taxes, or conducting business. Could your kids do their homework without it? While mobile adoption rates have helped improve access, many low-income households do...
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Digital update: digital services act, community engagement, and more

Posted on April 5, 2019

Digital Service Act Mayor Philips and Vice Mayor McCullough recently signed a letter to voice our support for the proposed Digital Service Act, proposed by Senator Kamala Harris. The Act would create a pool of $15 million annually in grant funding for state and local governments to hire technology talent and other digital service projects....
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March 2019 All Hands Recap

Posted on March 29, 2019

On March 29, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights The Tech Support Team is working to evaluate how knowledge base articles relate to staff self-service. Please familiarize yourself with these and reference them when you respond to tickets. Thanks for helping to declutter Room 207 earlier this...
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Digital Update: communication team, Station 52, and happy women’s day

Posted on March 8, 2019

Communications Team Kick-off Meeting On February 26, we kicked off the first meeting of the Citywide Communications Team, a group of interdepartmental representatives charged with the strategic planning, coordination, and dissemination of Citywide communications and community engagement. The objective of the group is to build a more inclusive, participatory, and engaged community in San Rafael...
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Digital Update: A/V training, new position, and @mentions

Posted on February 25, 2019

Council Chambers A/V Training Sessions Last week we worked with our vendor CMS to correct audio issues in the Council Chambers and collect additional Assisted Listening/Translation devices due to the recent increase in demand. Staff also cleared out older equipment and will be working with the Facilities division to address final aesthetic improvements including cable...

New Process for Major Printing Jobs

Posted on February 25, 2019

We are now working with the County of Marin Printing Services division for printing services instead of our in-house print shop. The County’s Print Shop offers full service printing including business cards, brochures, posters and banners, letterheads, door hangers, postcards, newsletters, and more. Copy and print jobs can be submitted in-person (at the County) or...
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February 2019 All Hands Recap

Posted on February 22, 2019

On February 21, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights On Tuesday, the vendor picked up our leased printer so we no longer have an in-house print shop function. We are now outsourcing all major print jobs to the County of Marin. During the transition, we will support...
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Digital Update: brand guidelines, collaboration tools and strategic planning

Posted on February 11, 2019

Council Chambers Audio/Video Our last City Council meeting faced several challenges related to technology and audio. Due to an overwhelming request for translation devices we exceeded our capacity for providing this service. Additionally, feedback from a microphone caused disruptions that at one point halted the meeting. We are working on solutions for both issues. Our...
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Digital Update: strategic planning, agile, and ad-blocking

Posted on January 25, 2019

Strategic Planning Sessions What’s our purpose? Why do we exist? Our management team is getting super existential and has begun work on strategic planning for the future of our Department. We’ve started by focusing on building vision and values that will serve as a foundation of our goals in the years ahead. Our vision is...
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January 2019 All-Hands Recap

Posted on January 25, 2019

On January 24, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights Mail services are soon moving from inside Room 207 to the end of the hallway in lockable cabinets. This will create more work space and reduce distractions. In February, we will start outsourcing all major printing jobs to...
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Meeting with Purpose

Posted on January 15, 2019

Have you ever been in a meeting that could have been an email? Have you ever felt like a meeting was a waste of time? We are working to help change the culture of wasteful meetings and encouraging staff to respect staff time by using it wisely. We call our campaign "Meeting with Purpose," and our...
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Digital Update: community engagement, major projects, and mail service changes

Posted on January 11, 2019

Community Engagement Team As our department grows into its new role we are planning the expansion of coordinated Citywide communication efforts with the creation of the Community Engagement Team, led by our Civic Design Manager Sean Mooney. This team will be a group of interdepartmental representatives charged with the strategic planning, coordination, and dissemination of...
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Digital Update: department reorg, printing with the County, and thank you to Getty!

Posted on December 21, 2018

Department Reorganization Hello, World! The Department of Digital Service and Open Government, approved by the City Council on December 17, is a reorganization of the Information Technology Division that will expand services to include citywide open data initiatives, performance measurement, service design, and community engagement, in addition to traditional technology operations, help desk support, and...

New Technology Support Services Help Desk

Posted on April 12, 2018

IT is pleased to announce we are migrating to a new and improved help desk ticketing software, called Zendesk, on April 12.  The new software has many features (ticketing, knowledgebase, and performance tracking) that will help IT meet its goals of improving efficiency and communication. What's New Zendesk ticketing software (login info below) Easily create tickets...

Microsoft OneDrive

Posted on April 11, 2018

Microsoft OneDrive for Business is a service for hosting files in the "cloud". It offers users a simple way to store, sync, and share all kinds of files with other people and devices (via the Internet) It works very similar to Dropbox and is included with the City's subscription to Microsoft Office 365. OneDrive is...
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