Highlights for New Employees
What to know about Digital Services and Open Government
Who We Are
The core purpose of our department is to help make City services easy to use and work for everyone. We do this by leveraging digital principles such as designing with our users, practicing continual improvement, using data to drive decisions, addressing privacy and security, and leveraging modern technology.
We serve to proactively empower and support City departments in delivering modern services that meet the needs and exceed the expectations of the community, especially people who need help the most. That means community voices are heard, more services are available online, and government processes make sense.
Our Services and Programs
The Digital team has a set of services we provide when working with Departments to improve services and reimagine the government experience. Projects and engagements with Digital can involve multiple services from the list below.
Service Design and
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Engagement
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Digital Tools and Software |
Data and Insights |
| Process Mapping
Solution Ideation Prioritization Prototyping Change Management Scaling Innovation |
Engagement Strategy
Website Strategy User Research Usability Testing User Personas |
Solution Development
Integration and Automation Technical Guidance Configuration Vendor Evaluation Software Training |
Data Tools
Performance Management Insights and Analysis Data Training Open Data GIS Program |
Focus Areas and What We Do
How to Get Support
If you encounter technology-related challenges, such as (provide examples), don't hesitate to contact Xantrion for assistance. If you're seeking information regarding software access, data analysis, process enhancement, or civic engagement, please complete our Digital Request form.
How To Get Access
Digital Services assist with setting up employees with access to the following accounts:
*Submit a Digital Request using the link above.
Engagement |
Data & GIS |
Productivity |
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|
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Please reach out using Xantrion's Tech Support page for:
- Access to Teams & SharePoint/Document Libraries
- Permissions
- Specialized Software (Eden, TRAKiT, and other department specific software)
Training Opportunities & Resources to Review
- Data Training
- Electronic Signature - Adobe Sign
- GIS
- Innovation Lab
- Microsoft Teams and SharePoint
- Microsoft in General - Office 365, Outlook, Excel, Word, Windows
- Project Management
- Product Management
- Public Outreach
- Website Training