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Highlights for New Employees

What to know about Digital Services and Open Government

Who We Are

The core purpose of our department is to help make City services easy to use and work for everyone. We do this by leveraging digital principles such as designing with our users, practicing continual improvement, using data to drive decisions, addressing privacy and security, and leveraging modern technology.

We serve to proactively empower and support City departments in delivering modern services that meet the needs and exceed the expectations of the community, especially people who need help the most. That means community voices are heard, more services are available online, and government processes make sense.

Our Services and Programs

The Digital team has a set of services we provide when working with Departments to improve services and reimagine the government experience. Projects and engagements with Digital can involve multiple services from the list below.

Service Design and
Process Improvement

and User Experience

Digital Tools and Software

Data and Insights

Process Mapping

Solution Ideation



Change Management

Scaling Innovation

Engagement Strategy

Website Strategy

User Research

Usability Testing

User Personas

Solution Development

Integration and Automation

Technical Guidance


Vendor Evaluation

Software Training

Data Tools

Performance Management

Insights and Analysis

Data Training

Open Data

GIS Program

How to Get Support

If you encounter technology-related challenges, such as (provide examples), don't hesitate to contact Xantrion for assistance. If you're seeking information regarding software access, data analysis, process enhancement, or civic engagement, please complete our Digital Request form.

How To Get Access

Digital Services assist with setting up employees with access to the following accounts:

*Submit a Digital Request using the link above.


Data & GIS


  • Website
  • SeeClickFix
  • Social Media
  • Canva
  • Creative Suite
  • Zoom
  • Survey Monkey
  • Mailchimp
  • GIS
  • MarinMap
  • Office365
  • Acrobat
  • Electronic Signatures

Please reach out using Xantrion's Tech Support page for:

  • Access to Teams & SharePoint/Document Libraries
  • Permissions
  • Specialized Software (Eden, TRAKiT, and other department specific software)

Training Opportunities & Resources to Review

  • Data Training
  • Electronic Signature - Adobe Sign
  • GIS
  • Innovation Lab
  • Microsoft Teams and SharePoint
  • Microsoft in General - Office 365, Outlook, Excel, Word, Windows
  • Project Management
  • Product Management
  • Public Outreach
  • Website Training
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