This website is for City employees.     |     COVID-19 (novel coronavirus) for Staff Resources

  1. Digital Service & Open Government
  2. Tech Support

Tech Support

Phone IconBy Phone: 510-272-4701

FOR ISSUES THAT NEED TO BE RESOLVED IMMEDIATELY, CALL US.

  • Tech support is available 24 x 7 x 365.
  • We will make every effort to connect you to an Engineer who can assist you immediately.
  • If all Engineers are busy when you call, we can arrange for a scheduled call back.

Red Email IconBy Email:  support@xantrion.com

EXPECT A RESPONSE WITHIN 1 BUSINESS DAY.

  • Do not e-mail if you need help immediately; please call.
  • E-mail requests are monitored during business hours, 9AM to 5PM PST weekdays, excluding holidays. Messages received after hours are converted into a ticket that is assigned to an Engineer at the start of the next business day

How to view the status of your Xantrion ticket

San Rafael employees can open, view the status of, and close tickets via the Xantrion customer portal by logging on with your city credentials.

Do you need to set up a new user or remove a user?

Please fill out the New Employee/Termination Request Form by clicking the button below.

Close window