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“What gets measured gets improved.” - Robert Sharma

Earlier in the research phase you started to identify metrics for measuring success. It’s important to track key metrics so you can continuously improve your service over time as needs evolve and change. It’s also important to know the useful life of a service and when it’s no longer needed. While some of the services we provide are required by law, others are not, and measuring success over time helps us know when something is no longer needed.

Use the Good Services Scale to assess the quality of your service. This will help you understand how well it’s performing, where it can be improved, and how to improve it.

When your metrics are based on your goals, they allow you to know if you are meeting those goals or not. The metrics you choose should be tailored for your specific product’s purpose, to allow you to measure if your product is doing what it should.

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