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Working with us

Digital works strategically with other City departments to make City services easy to use and work for everyone, empower City staff with digital skills and tools, improve data-driven decision making, and keep our technology assets secure, up to date, and accessible.

In Digital, we believe the most impactful technologies that are transforming our world in the 21st century can be leveraged to improve the experience of our residents, modernize City services, and solve our community’s greatest challenges. We take a people-centered approach to helping our colleagues and constituents leverage digital practices to solve the City's greatest challenges.

What We Do

Digital's Strategic Focus Areas

Civic Engagement

Making City services easy to use and work for everyone in the Digital age.

  • User research and human centered design
  • User testing, A/B testing
  • Visual design and user experience design
  • Data collection and analysis
  • Software evaluation

Digital Workforce

Empowering City staff with the digital skills and tools in their daily work to improve processes and help deliver on our mission.

  • User research and human centered design
  • User testing, A/B testing
  • Visual design and user experience design
  • Data collection and analysis
  • Software evaluation

Smart City

By proactively managing the needs of the community we serve through increased connectivity, modern digital infrastructure, and data-driven decision making.

  • User research and human centered design
  • Process mapping and advising on analytics needs, key metrics, data sources
  • Data governance and data management
  • Software landscape research and evaluation
  • Solution design and delivery support

IT Operations and Maintenance

Keeping our technology assets secure, up to date, and accessible.

Digital oversees the City's Managed Service Provider, Xantrion, who is responsible for:

  • Maintaining City IT infrastructure
  • Provide 24/7 help desk support through phone and email
  • Onsite support for technical issues
  • Cyber security program
  • vCIO role and IT service delivery oversight
  • Assist Digital team with technical solutions for departments
  • Proactive hardware lifecycle management
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