What is a Usability Test?
A usability test measures the ability of someone to complete the tasks required to achieve a goal. For designers of government services this could be navigating a website to register for a class, learning how to apply for a permit, or filing a police report. Usability testing puts us in the shoes of someone who is using our services, so that we can understand and continuously improve the user experience.
Why Do We Need Usability Tests?
Our aim is to make City services easy to use, and work for everyone. Usability tests help reveal the successes, pain-points, and thought-processes a user experiences when trying to navigate a government service or digital platform. We use information from testing to make improvements to the design and functionality of a service or product so it is better adapted to the needs of our users.
How Do We Conduct Usability Tests?
A usability test requires a tester, a moderator, and a script for the tester to follow. Follow the five-step process below to get started.