“Product management and service design can be especially transformative to how we work and ultimately, radically improve how people interact with government…. Without a product vision, we run the risk of building the wrong things at the wrong time, over-engineering the product, and building features that don’t deliver the most value to our users. In the world of delivering government services, this manifests as features that don’t serve vulnerable populations, going over-budget and taxpayers footing the bill, and slow websites with frequent downtime.”
Ivana Nag, “Product management in government: why it’s essential when the stakes are high”