This website is for City employees.

All City facilities are currently closed for walk-in service.

COVID-19 (novel coronavirus) for Staff Resources

Novel Coronavirus (COVID-19)

Just as the City and County have been developing public-facing web pages to keep our residents informed - which we advise employees to reference for the most recent public health information, FAQs, and health-related advice - we are also planning to use San Rafael’s employee website (you're already on it) to advise on personnel questions we’re receiving from our departments and employees. This will be your one-stop shop for internal employee advice and guidance, so please check it frequently.    

To-date the City’s efforts to address COVID-19 have focused on: addressing resident concerns; coordinating with county, state, and federal public health authorities; and prioritizing employee health and well-being. 

COVID-19 County Health Hotline: 415-473-7191

Responding to Public Inquiries

If you are a staff member fielding phone calls from the public, please familiarize yourself with the information provided below. In general, we should be referring people to the County Health Department or our COVID webpage if they have a specific question about City services.  If you receive inquiries where answers are not provided follow these guidelines:

Please call the Fire Administration line at (415) 485-3304. We will direct your call to the section that can best respond.

Marin Health and Human Services has launched its COVID-19 Information Line at 415-473-7191 (CA Relay Service Dial 711). Phone calls will be answered Monday-Friday, 9:30am-12:00pm and 1:00pm-5:00pm.

The City of San Rafael has set up a website for San Rafael-specific information related to COVID-19 here: https://www.cityofsanrafael.org/coronavirus/

We are also gathering resources for businesses and employees and posting them here: https://www.cityofsanrafael.org/coronavirus-business-resources/

Employment Matters During COVID-19 Local Emergency for all City Employees 

The City is committed to doing all we can to promote a healthy workforce where employees are encouraged to remain out of the workplace when sick. 

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