This website is for City employees.     |     COVID-19 (novel coronavirus) for Staff Resources

Benefits Access during COVID-19

Feeling Stressed or Anxious? Check out other available resources including our EAP, webinars, coping strategies, parenting tips and other support.

CalPERS Health

Members who are in need of non-urgent medical care should consider using a remote option like phone or video appointments. Telehealth appointments can be an effective way to get the care you need while practicing social distancing during the COVID-19 pandemic. All CalPERS health plans offer various forms of either phone or video appointments:

Other resources:

CalPERS is working closely with their pharmacy partners to ensure members receive their medications as soon as possible. It’s recommended to fill prescriptions through your medical plan’s mail-order service, especially during the COVID-19 outbreak. There’s no additional cost for delivery and most orders arrive in 2 to 4 business days. For more information, contact your health plan.

If you develop symptoms of COVID-19, including fever, cough or shortness of breath, and believe you may have been exposed, you should call your health care provider or local health department before seeking care. Contacting them in advance will help you get the care you need without putting yourself or others at risk. CalPERS health plan members will not have to pay anything out of pocket for screening and testing of COVID-19. Plan websites and contact information can be found on the CalPERS Plans & Rates page.

United Concordia (Dental)

Dental emergencies can happen when you least expect it. If you have an urgent problem during COVID-19, you can seek care from the safety of home because teledentistry is covered by your United Concordia Dental plan. The dentist will evaluate your condition and advise what to do next. In some cases, the remedy may be handled over the phone. For example, a patient with a gum infection may simply need a prescription called into the pharmacy. In the event of an emergency, your dentist will determine the best location to provide treatment, if needed.

MES Vision

If you’re an MESVision member looking for vision benefit services, please call your provider to confirm their specific response whether amending store hours or closing. You have 24 hour access to provider contact information via our provider locator. An alternative to visiting a local store is ordering new glasses or contacts via an online provider.

ConnectYourCare (Health & Dependent FSA)

The COVID-19 pandemic has had an unprecedented impact on the lives of American workers, parents, and children. Due to recent life events, you may be eligible to increase or decrease your dependent care FSA elections for situations you may be experiencing, including:

  • Change of day care provider
  • Cost of care changes (unless care provider is a relative)
  • Need for care changes due to a job change or change of work hours

If you are eligible and experiencing an election change event, please contact as soon as possible.

The Coronavirus Aid, Relief, and Economic Security Act (CARES Act) gives Health FSA participants more purchasing power by expanding the list of eligible items by 20K+ additional products. This includes over-the-counter medicines (no longer require a prescription) and menstrual care products.

Deferred Comp

Stay informed about the evolving economic and financial markets, and impacts of the COVID-19 pandemic.


The MCERA office is closed for public health.  All member services remain available via e-mail and phone.  Please visit the MCERA website or contact them at (415) 473-6147 with questions about retirement planning, eligibility, etc.

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