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Remote Work Digital continues to support a largely remote workforce, while still providing critical onsite support for our safety personnel. We are now supporting a stable and secure remote desktop environment with multifactor authentication, that allows employees to access software and files on the City network. We’ve also seen an exponential increase in usage of...

Spanish-Language Engagement Learning Lab Update On Wednesday, March 4 the Learning Lab’s Spanish Language Engagement Team, Sin Barerras (No Barriers), spent the afternoon at the Marin Community Clinic Health Hub connecting with community members through candid conversation, listening, sharing experiences with local government, and of course free swag. The Health Hub is a weekly farmers...

Digital Turns One! We had an awesome time celebrating our one-year anniversary with all those that could join us on Wednesday at Digital’s first Open House! We were so excited to share some of the projects we’ve accomplished, exciting ventures in the works, plus some fun and engaging demos! Staff members who were not able...

Digital Digs Over the last several months we’ve been making improvements to our workspaces. In room 207, aka the Enterprise, we’ve taken down the cubicles, added a fresh coat of paint, created a big whiteboard wall, and installed a large monitor for video calls. Sean made some rad posters and installed art to brighten up...

Did You Remember to Take Your Xantrion Today? Change can be scary, but with a little Xantrion, anything is possible! As of Friday, November 1 Xantrion is San Rafael’s tech support and they have hit the ground running. In a short period of time their tech support style is raising eyebrows and turning heads.  “First...

Digital Offsite Recap: Putting People First & Getting Things Done On Thursday, August 15, San Rafael’s first Digital Team gathered to spend the day together talking teams, people, getting things done, and data. Did I mention this is San Rafael’s first Digital Team? Together, we are shaping this new department and charting a new course for the...

Learning Lab 3.0 Learning Lab 3.0 kicks off in September! This year, teams will be taking on existing projects and issues and the structure is changing a bit. Rather than follow a defined curriculum, instead we are creating more protected space and time for the teams to focus on implementation and execution of their ideas. From September to May,...

On July 29, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights Two months ago our department Strategic Framework was released and promoted for feedback. After receiving feedback from staff, residents, and community members, we refined our Strategic Plan to present to City Council on August 5, 2019. Thank you...

Communications Team Kick-off Meeting On February 26, we kicked off the first meeting of the Citywide Communications Team, a group of interdepartmental representatives charged with the strategic planning, coordination, and dissemination of Citywide communications and community engagement. The objective of the group is to build a more inclusive, participatory, and engaged community in San Rafael...

Council Chambers A/V Training Sessions Last week we worked with our vendor CMS to correct audio issues in the Council Chambers and collect additional Assisted Listening/Translation devices due to the recent increase in demand. Staff also cleared out older equipment and will be working with the Facilities division to address final aesthetic improvements including cable...

On February 21, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights On Tuesday, the vendor picked up our leased printer so we no longer have an in-house print shop function. We are now outsourcing all major print jobs to the County of Marin. During the transition, we will support...

Department Reorganization Hello, World! The Department of Digital Service and Open Government, approved by the City Council on December 17, is a reorganization of the Information Technology Division that will expand services to include citywide open data initiatives, performance measurement, service design, and community engagement, in addition to traditional technology operations, help desk support, and...