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San Rafael City Hall 1400 5th Avenue City Manager, City Attorney, City Clerk, Community Development, Digital Service & Open Government, Economic Development, Finance, Human Resources, Homelessness, Parking Services Public Safety Center 1375 5th Avenue Fire Department, Police Department Public Works 111 Morphew Street Public Works, San Rafael Sanitation District Fire Station 51 1375 5th Avenue...

Facilities Repair

Request Facility Maintenance The City of San Rafael is now using SeeClickFix for service requests. To request facility maintenance: Visit the SeeClickFix Facilities Maintenance reporting form Identify the location of the facility on the map Add a photo if there is a visible issue. Fill out required information on the form A member of our...

2024 Holiday Closure

Dear City Employees, This year, City Hall and other non-safety services will be closed to the public but available for appointments upon request from December 23rd through Friday, January 3rd. We will resume all non-safety services on Monday, January 6, 2025. All fire/paramedic services and police functions will remain open and fully staffed during this...

Purchasing Overview

Important Considerations to Ensure Policy & Procedural Compliance It is important that all City employees responsible for procuring goods and services understand the policy and procedural requirements described above, for the following essential reasons: To avoid making unauthorized purchases, for which the City is under no obligation to pay and could result in the City...

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SB 1383

SB 1383 The Statewide Climate Pollutant Reduction Law SB 1383, the statewide climate-pollutant reduction law that makes it mandatory to compost food waste, food-soiled paper, and green waste, is in effect. CalRecycle has begun enforcement as of January 1st 2024, and will begin audits of all California jurisdictions to ensure compliance. For us, that means...

Green Purchasing Protocols

Staff Requirements for Green Purchasing MANDATORY Recycled Paper Product Purchasing City department purchasers are required buy paper products that comply with SB 1383 requirements. In a general sense most products need to have a minimum of 30% post-consumer recycled content with no chlorine bleach. However, each item is different so check the link above if...

Fire Facility Request

Request Fire Department Facility Maintenance The City of San Rafael is now using SeeClickFix for service requests. To request facility maintenance: Visit the SeeClickFix Fire Facilities Maintenance reporting form Identify the location of the facility on the map Add a photo if there is a visible issue. Fill out required information on the form A...

2021 Holiday Closure Information

Dear City Employees, This year City Hall and other non-safety services will be closed to the public from December 24th through Sunday, January 2nd. We will resume all non-safety services on Monday, January 3, 2022. All fire/paramedic services and police functions will remain open and fully staffed during this time. Emergency services will still be provided...

When writing a project update/information post…

Start from the beginning. Describe the project as if it was the first time someone was hearing about it. Always link to project page on DPW website if one exists. Always spell out acronyms. Where is the project? Be specific as possible about the geographic limits of the project Why is this project being done? How will...

Digital Update: New Project Management Software, ISP Accounts Reduced, and More

Digital Pilots New Project Management Software Digital Service has selected a new tool to centralize the management of inter-departmental projects, triage incoming requests, and measure progress against strategic goals and key performance indicators (KPIs). Asana is a robust project management tool that allows for task tracking across projects and departments that we will begin rolling...

Digital Update: New Director, First Floor Construction Progress, & More

Welcome Jess! Last week, Digital welcomed our new director, Jessica MacLeod! Jess has been busy getting situated, meeting with members of our organization and learning about the tools, workflows, and group dynamics of our team. During Monday’s City Council meeting, Mayor Kate, councilmembers, and other city staff joined in welcoming Jess to the organization 😊....

April Health Topic: Stress Management

All - 2020-2021 April Stress Management Flyer Design Option A, English.pdf All - 2020-2021 April Stress Management Flyer Design Option B, English.pdf All - 2020-2021 April Stress Management Flyer Design Option B, Spanish.pdf All - 2020-2021 April Stress Management Flyer Design Option A, Spanish.pdf Welcome to our health topic for April — stress management....

Digital Update: New Digital Director, Citywide Needs Assessment

Digital Welcomes New Director We are thrilled to be welcoming Jessica Macleod as the new Director of our Digital Team! We’re looking forward to bringing Jessica into the fold as soon as she comes on board April 1st—we have some big and exciting projects queued up this year and Jessica is the perfect person to help our team ship them out! Fun fact: As you have probably heard, Jessica is one of the Co-Founders at U.S. Digital...

New Employee Onboarding

Welcome to the City Team! A big congratulations on your new role! We are thrilled to have you joining our Team. You’re going to be a valuable asset, and we can’t wait to see all that you accomplish. We look forward to a successful journey with you. Welcome aboard! Alone we can do so...

Digital Update: Final Stages of PSC Move, Recreation Moves to City Website, Cybersecurity Training, & More

The Last Big Move into the Public Safety Center This Saturday marks the final push of moving equipment and services into the Public Safety Center as our team relocates Police servers from City Hall to their new home in the Public Safety Center. Services including the Police Department’s Computer Aided Dispatch system (RIMS) and the...

Digital Update: 1st floor updates, podcasts, Canal Wi-Fi, & more

Over the last couple of weeks, we’ve been working with Public Works to make changes to the first floor of City Hall so Parking Services, the Sustainability / Volunteer program, and Digital can move into our new space. The move requires several technology related projects to move into the new space—a new network that separates...

Digital Update: Canal Wi-Fi, COVID Outreach, Community & Childcare gets upgraded, & more

Canal Wi-Fi The Canal Wi-Fi project keeps making serious headway. We added a new access point at the Kerner pump station to increase signal coverage in the area. We are working on getting two more root access point locations online in the heart to the neighborhood; these will provide connectivity to twelve access points sprinkled along Canal, Larkspur, Novato, and Fairfax Streets. Some heavy lifting is required before we can install these devices...

Digital Update: Wildfire Safety Webinar, Canal Wi-Fi, Solano Strong, & More

Virtual Wildfire Forum Last week, Christine helped the Fire Department put on a virtual wildfire forum that’s been streamed almost 400 times on YouTube. Over 60 questions were submitted ahead of time and Christine moderated a panel with Chief Darin White, Emergency Manager Quinn Gardner, and Sergeant Scott Eberle providing information about evacuation, preparedness, traffic...

Digital Update: Digital forms, internet access, and more!

Digital Forms Over the past couple of weeks Digital worked with volunteers from the U.S. Digital Response to tackle the challenges that paper-based processes cause when the City’s workforce moved to work remotely in the face of the COVID-19 pandemic. Many of the City’s internal departments including Human Resources and Finance operate with paper-based processes...

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