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If you are using a City vehicle, it is your responsibility to ensure that the fuel gauge does not fall below half a tank of gas at the end of each use. The Public Works Vehicle Maintenance Division assigns fueling cards to each vehicle which is kept in each vehicle at all times. All fueling...

What is the WiFi and password?

WiFi: AU197 Password: cosr.wifi

Where do I park?

First off, welcome! Your new director should be able to make sure you have a designated parking location depending on where you will be working. Work with your director to make sure that everything is moving smoothly with Parking Services assigning you a spot!

How can I prepare for a City Council meeting presentation?

Presenting to the City Council is an important part of the decision making process, and it is always good to be as prepared as possible. Check out this blog post The 4-1-1 on Governing Body Presentations.

How do I set up the AV in a conference room?

Turn everything on: Turn projector on with the remote Manually lower the projector screen. In the large upstairs conference room at City Hall, there is no screen - just use the wall. Turn the computer on (in the Council Chambers, this is located on the dais; in conference rooms the computer is a small, gray...

How do I use the technology in the City Council chambers?

Using the technology in the City Council chambers gets easier over time, but can be a little tricky at first. Reach out to the City Clerk, Lindsay Lara, who will be happy to show you the Council Chamber ropes.

How do I change my name that appears in the upper right?

Management > Contact Details

City Seal - color on color

Together San Rafael Logo

Policies

Below you'll find all policies and policy documents related to the Department of Digital Service and Open Government.

New Technology Support Services Help Desk

IT is pleased to announce we are migrating to a new and improved help desk ticketing software, called Zendesk, on April 12. The new software has many features (ticketing, knowledgebase, and performance tracking) that will help IT meet its goals of improving efficiency and communication. What's New Zendesk ticketing software (login info below) Easily create tickets...

New Technology Support Help Desk

IT is pleased to announce we are migrating to a new and improved help desk ticketing software, called Zendesk, on April 12. The new software has many features (ticketing, knowledgebase, and performance tracking) that will help IT meet its goals of improving efficiency and communication. What's New Zendesk ticketing software (login info below) Easily create tickets...

Digital Service & Open Government

Mission Digital’s purpose is to make City services easy to use, and work for everyone. We do this by applying human-centered design, process improvement, and performance measurement to continuously improve service delivery, civic engagement, and civic technology. Core Values Government should be designed with and for people Empathy for all users leads to equitable outcomes...

Microsoft OneDrive

Microsoft OneDrive for Business is a service for hosting files in the "cloud". It offers users a simple way to store, sync, and share all kinds of files with other people and devices (via the Internet) It works very similar to Dropbox and is included with the City's subscription to Microsoft Office 365. OneDrive is...

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Workers' Comp FAQ's

Predesignation of Personal Physician

Form 5020

Statement to the treating Physician

Help! I’m out of gas! Where do I fill up?