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Google Spent 2 Years Studying 180 Teams. The Most Successful Ones Shared These 5 Traits

Insights from Google's new study could forever change how teams are assembled. by Michael Schneider Over the years, Google has embarked on countless quests, collected endless amounts of data, and spent millions trying to better understand its people. One of the company's most interesting initiatives, Project Aristotle, gathered several of Google's best and brightest to help the organization...

How do I write a staff report?

Staff reports are critical documents so the City Council and public can learn and understand the issue and options related to local decisions. Here's a step-by-step guide to help you draft the perfect staff report!

Tools & Resources

How to Write a Staff Report

Some basics Use simple sentence structure; avoid long, complicated sentences. Write for the comprehension of the general public. While the City Council may understand the ‘government lingo,’ it is unfamiliar to most of the public. The elements of a staff report TOPIC: Use laymen’s terms to describe the topic of the report. For example, what...

Staff Reports

Staff reports are critical documents so the City Council and public can learn and understand the issue and options related to local decisions. Here's a step-by-step guide to get your item added to the City Council agenda: Step 1 Are you working on an assignment, project, or task that you believe should be presented to...

What if I don't know where to send a call?

Unsure about where to send a call? Check out this list of common inquiries that works as a guide for referring calls to either another department or another agency.

Common Inquiries

Unsure about where to send a call? Use this list of common inquiries as a guide: Abandoned or inoperable vehicles - City streets Parking Services Division 415-485-3033 Abandoned or inoperable vehicles - private property Code Enforcement Division 415-485-3097 Agendas - City Council,...

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3 Tips for Designing Municipal Tools with Employees in Mind

While many cities offer technical tools to municipal workers, many are not well suited to employees’ needs. A number of years ago, a Midwestern state rolled out a comprehensive procurement system that allowed state employees to identify purchases based on 1,400 different categories. However, despite the specificity built into the system, the state was surprised...

What is Human-Centered Design?

Human-centered design is a process that helps government understand the needs of our community and respond to them. It's an approach to creating a program, policy, service, or product informed and tailored to the needs of the people who will use or be impacted by it. What is Human-centered Design? from IDEO.org. What is a...

Facilities Repair

Request Facility Maintenance The City of San Rafael is now using SeeClickFix for service requests. To request facility maintenance: Visit the SeeClickFix Facilities Maintenance reporting form Identify the location of the facility on the map Add a photo if there is a visible issue. Fill out required information on the form A member of our...

Writing about People

This guide was developed by the City of Oakland. They nailed it, so we pretty much just copied and pasted it. Writing about People No matter who you are writing for, whether you’re writing for an internal or external audience, it's important to write for and about other people in a way that’s compassionate, inclusive...

AgileGovCon 2017

*UPDATE: Did you miss any talks from AgileGovCon? Watch the videos and view speaker decks. Public service leaders wanting to learn more about agile project management and its specific applications to government can register (free) for AgileGovCon 2017. The virtual mini-conference, hosted by Agile Government Leadership, is June 1 and is “dedicated to helping people in all levels of government...

Advisory Committee - Slides for 5-23

Employee-Driven Process Improvements

Cities, counties, and states are increasingly giving employees the tools they need to tap into their ideas and innovate the processes and policies that govern their work. Frontline employees are the ones who often best know how to solve a problem because they live and breathe it in their daily work — theirs is a...

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Together San Rafael Meeting Guide for 5-23

Meeting Guide SLIDES Advisory Committee members: Laraine Gittens, Lindsay Lara, Lauren Crandell, DJ Heckler, Pat Nolan, Raffi Boloyan, Ashley Howe, Steve Mason, Lidia Que, Anthoney Heaven, Andrea Gilles, Jason Hatfield, Paul Bowermaster, Cameron Mrsny, Garrett Northern, Kyle Reuter, Trina Vadon, Anthony Alviso, Sylvia Gonzales, Vinh Pham, Mireya Renteria, William Calhoun, Joan Peck, Crystal Marker, Blake...

City Logo and Seal

Innovation You've Been Looking For

SPOILER ALERT: IT'S PEOPLE From Slate Communications Slate just returned from the Transforming Local Government conference in Tulsa, OK, hosted by the Alliance for Innovation. The speakers about innovation, the case studies from communities, and of course, the ideas and conversations from fellow attendees have left me inspired and ready to take on challenges with...

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