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Usability Testing Resources

Introduction to remote moderated usability testing, part 1: What and why Introduction to remote moderated usability testing, part 2: How 18F Usability Testing Guide How to run a remote usability testing

Step 5: Review & Summarize Your Findings | What did you learn?

With testing complete take time to analyze and summarize the results of your tests. Find insights you gained, areas of improvement and recommendations to take to the product team. It helps to have a deliverable report that summarizes data, observations, and actionable steps the team can take to build off of the outcomes of testing.

Step 4: Run Your Test Sessions | It’s time to start testing!

Ask permission to record the session and try to make the tester comfortable before getting started. Assure that you are testing the product and not the user to help ease any discomfort around technology. Remind him or her to be honest with feedback and to talk through challenges and thoughts out loud as they perform...

Step 3: Create Your Test Script | How are you testing?

The test script provides structure to your test and will help you run each session consistently. The script should include: Introductory questions to provide context for the test and help make the tester comfortable “How do you typically find information about City programs?” “Have you planned an event that required working with the City?” “What...

Step 2: Find Your Testers | Who are you testing?

Find volunteers that meet a profile that best fits the scenario you are trying to test. Use social media and email promotions to find volunteers to test your prototype or product. Ask your colleagues if they know any experts or regulars who would be a good fit. Consider testing at least 5 users to get...

Step 1: Define Your Goals | What are you testing?

What product or service are you developing or improving that needs to be tested? Select typical tasks and scenarios that a person would follow when engaging with the service/product. The test will help determine how easy or difficult it is to accomplish. Examples: A parent wants to rent a picnic table at a park for...

Nationwide Appointments for May

NOTICE TO CITY OF SAN RAFAEL EMPLOYEES: In May, Nationwide Retirement Specialist, Jim Laffoon, is available to meet via a phone appointment or a virtual (screen sharing) appointment. To schedule an appointment, click on Make an Appointment below. You can Enroll in the plan, Review your account, Increase your contributions, Combine other retirement plans with...

Optional: Posting on Online Marketplaces

Links: www.Craigslist.org www.Freecycle.org https://www.facebook.com/marketplace/ Remember: Online postings are only to be attempted once all previous steps (1-5) have been completed These items are not allowed to be sold, only donated General Tips: Facebook Marketplace Facebook Marketplace appears to have less incidence of scammers and fraud due to the requirement that the accounts be...

Public Works Formal Construction Project Front End Template Approved 2-25-2021

May Health Topic: Mental Health & Wellness

All - 2020-2021 May Mental Health Flyer Design Option A, English.pdf All - 2020-2021 May Mental Health Flyer Design Option B, English.pdf All - 2020-2021 May Mental Health Flyer Design Option A, Spanish.pdf All - 2020-2021 May Mental Health Flyer Design Option B, Spanish.pdf Welcome to our health topic for May — mental health and...

City Employee Personal Use E-mail Template

This is the template to use for sending out surplus equipment notifications to City Employees for Personal Use (Step 4) Key Tips Since you’ve just sent out the e-mail notification to Non-Profits & Schools, we recommend copy and pasting the items and descriptions you sent to them, and removing any items that were claimed...

Tax-exempt Organizations E-mail Template

This is the template to use for sending out surplus equipment notifications to Local Tax-exempt Organizations (Step 3 of the Surplus Equipment Process) Key Tips Since you've just sent out the e-mail notification to City Departments, we recommend copy and pasting the items and descriptions you sent to them, and then removing any items that...

Common Questions & Tips

Why can’t I just throw these items away? According to the City of San Rafael’s 2030 Climate Change Action Plan “The best way to reduce emissions is to purchase and consume less stuff in the first place.” This surplus equipment procedure helps to promote a culture of reuse within San Rafael, benefitting the planet, our...

Surplus Equipment Form (Must Fill Out!)

Please fill out this form to indicate the end-destination for each surplus equipment item

City Department E-Mail Template

This is the template to use for sending out surplus equipment notifications to City Employees for Department Use (Step 2) Key Tips Make sure to include the dimensions for medium to large items, such as chairs, desks, and tables Let employees know that the items will be awarded on a first-come first-serve basis Photos...

Digital Update: Digital's Quarterly Roadmap, Spanish Snapshot, Permitting, & More

Digital Quarterly Roadmap Following our one year mark from the start of the pandemic, Digital is actively working to help our city “build back better” by digitizing city services and digitally up-skilling our city workforce. This week, Digital met to discuss our quarterly roadmap and new sprint planning process. Our department roadmap defines the needs we're seeing across the city, theories on how to...

Surplus Equipment Process

What to Do With City Equipment That is No Longer Needed Do you have surplus items, such as office furniture or electronic equipment, that your department no longer has use for? If so, use this guide to ensure that your surplus goods are handled in the most environmentally-friendly and socially-beneficial manner. Designate a Department Representative ...

Digital Update: New Director, First Floor Construction Progress, & More

Welcome Jess! Last week, Digital welcomed our new director, Jessica MacLeod! Jess has been busy getting situated, meeting with members of our organization and learning about the tools, workflows, and group dynamics of our team. During Monday’s City Council meeting, Mayor Kate, councilmembers, and other city staff joined in welcoming Jess to the organization 😊....

Nationwide & ICMA Schedule for April

Schedule an appointment with your appropriate rep below (scroll down for ICMA information) NOTICE TO CITY OF SAN RAFAEL EMPLOYEES: In April, Nationwide Retirement Specialist, Jim Laffoon, is available to meet via a phone appointment or a virtual (screen sharing) appointment. You can Enroll in the plan, Review your account, Increase your contributions, Combine other...

April Health Topic: Stress Management

All - 2020-2021 April Stress Management Flyer Design Option A, English.pdf All - 2020-2021 April Stress Management Flyer Design Option B, English.pdf All - 2020-2021 April Stress Management Flyer Design Option B, Spanish.pdf All - 2020-2021 April Stress Management Flyer Design Option A, Spanish.pdf Welcome to our health topic for April — stress management....

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