The test script provides structure to your test and will help you run each session consistently. The script should include:
- Introductory questions to provide context for the test and help make the tester comfortable
- “How do you typically find information about City programs?”
- “Have you planned an event that required working with the City?”
- “What was that experience like for you?”
- User scenarios and tasks
- Scenario: Your daughter is turning 5 and you have decided to throw a birthday party at Gerstle Park.
- Task: Navigate to cityofsanrafael.org and reserve a picnic table online.
- Scenario: Your daughter is getting married and she asked you to help plan a wedding at Falkirk Mansion.
- Task: Navigate to cityofsanrafael.org and make a reservation for the Falkirk Mansion for her wedding day.
- Questions about the experience
- “How would you describe the experience of renting with the City?”
- “What changes would make the process easier for you?”
- “Would you recommend using the City for an event in the future?