This website is for City employees.     |     COVID-19 (novel coronavirus) for Staff Resources

Step 1: Define Your Goals | What are you testing?

What product or service are you developing or improving that needs to be tested? Select typical tasks and scenarios that a person would follow when engaging with the service/product. The test will help determine how easy or difficult it is to accomplish.


  • A parent wants to rent a picnic table at a park for a birthday party.
  • A new business owner wants to apply for a business license for her bakery.
  • A resident wants to remodel her kitchen and bathroom.
Close window