What product or service are you developing or improving that needs to be tested? Select typical tasks and scenarios that a person would follow when engaging with the service/product. The test will help determine how easy or difficult it is to accomplish.
Examples:
- A parent wants to rent a picnic table at a park for a birthday party.
- A new business owner wants to apply for a business license for her bakery.
- A resident wants to remodel her kitchen and bathroom.