- Ask permission to record the session and try to make the tester comfortable before getting started.
- Assure that you are testing the product and not the user to help ease any discomfort around technology.
- Remind him or her to be honest with feedback and to talk through challenges and thoughts out loud as they perform each task.
- As the moderator, you should remain silent during each task and refrain from injecting your opinion throughout the process.
Your goal will be to test whether the subject successfully completes the task and measure how long it takes. Success ranks as 1.0 point, failure to complete a task as 0. Partial success can be ranked on a range from 0.1 to 0.9.
After testing is complete ask the tester your follow up questions about the experience.