Author: admin

On December 12, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights How do we communicate as a team? During our last All Hands meetings we talked about our various types of communication platforms (i.e. email, Teams, Trello), whether or not we were using them appropriately, or even at all, … Continued

Visualize the Process At this week’s Learning Lab, our facilitator Judi Brown took teams through the process of journey mapping. Journey mapping starts by compiling a series of actions into a timeline. This involves taking a task, such as applying for a permit, and plotting the user experience. By creating this map we’re combining two … Continued

Digital Digs Over the last several months we’ve been making improvements to our workspaces. In room 207, aka the Enterprise, we’ve taken down the cubicles, added a fresh coat of paint, created a big whiteboard wall, and installed a large monitor for video calls. Sean made some rad posters and installed art to brighten up … Continued

Did You Remember to Take Your Xantrion Today? Change can be scary, but with a little Xantrion, anything is possible! As of Friday, November 1 Xantrion is San Rafael’s tech support and they have hit the ground running. In a short period of time their tech support style is raising eyebrows and turning heads.  “First … Continued

We are pleased to introduce Xantrion, the City’s new technology support provider. They specialize in tech support, network administration, and cyber-security. Over the last few weeks we’ve welcomed Xantrion team members Elaine, Jerry, Clark, Mike, Marlon, and others into our organization to get them up to speed on how things run (and sometimes don’t run) … Continued

Xantrion; what the heck is that?! Xantrion, the City’s new technology support provider, specializes in outsourced IT services and cybersecurity. Their mission is to make effective IT more accessible to organizations like us. Over the last few weeks we’ve welcomed Xantrion team members Elaine, Jerry, Clark, Mike, and Marlon into our organization to get them up … Continued

New Employee On-Boarding  On Friday, the Digital team spent the day re-imagining our new user orientation. We dusted off our checklist and brainstormed ideas on how we can better welcome new employees to their technology equipment and resources.  Our draft vision:  New employees feel supported and excited about their new job. They feel like Digital … Continued

New User Orientation On Friday, the Digital team spent the day re-imagining our new user orientation. We dusted off our checklist and brainstormed ideas on how we can better welcome new employees to their technology equipment and resources.  Our draft vision:  New employees feel supported and excited about their new job. They feel like Digital … Continued

Managed Service Provider Update  As you may know we have been working over the last several months on a procurement to consolidate our support service agreements with a single vendor. We currently have a staff augmentation model that has proven to have several structural inefficiencies. Our goals are to provide City employees with high-quality 24/7 technical support, improve our cyber security practices, enhance our network monitoring … Continued