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On December 12, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights How do we communicate as a team? During our last All Hands meetings we talked about our various types of communication platforms (i.e. email, Teams, Trello), whether or not we were using them appropriately, or even at all,...

Visualize the Process At this week’s Learning Lab, our facilitator Judi Brown took teams through the process of journey mapping. Journey mapping starts by compiling a series of actions into a timeline. This involves taking a task, such as applying for a permit, and plotting the user experience. By creating this map we’re combining two...

Digital Digs Over the last several months we’ve been making improvements to our workspaces. In room 207, aka the Enterprise, we’ve taken down the cubicles, added a fresh coat of paint, created a big whiteboard wall, and installed a large monitor for video calls. Sean made some rad posters and installed art to brighten up...

Did You Remember to Take Your Xantrion Today? Change can be scary, but with a little Xantrion, anything is possible! As of Friday, November 1 Xantrion is San Rafael’s tech support and they have hit the ground running. In a short period of time their tech support style is raising eyebrows and turning heads.  “First...

We are pleased to introduce Xantrion, the City’s new technology support provider. They specialize in tech support, network administration, and cyber-security. Over the last few weeks we’ve welcomed Xantrion team members Elaine, Jerry, Clark, Mike, Marlon, and others into our organization to get them up to speed on how things run (and sometimes don’t run)...