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EAP Overview

EAP Brochure - City of San Rafael

2019 AP Calendar

Digital Offsite Recap: putting people first & getting things done

On Thursday, August 15, San Rafael’s first Digital Team gathered to spend the day together talking teams, people, getting things done, and data. Did I mention this is San Rafael’s first Digital Team? Together, we are shaping this new department and charting a new course for the City of San Rafael in terms of how...

Digital Offsite Slide Deck: putting people first & getting things done

Redaction Policy

The Redaction Policy establishes guidelines for publishing documents to the internet that include personally identifiable information.

Redaction Policy

UCCI Dental Enrollment Form

Digital Update: Learning Lab, improvements to wireless network, and more!

Learning Lab 3.0 Learning Lab 3.0 kicks off in September! This year, teams will be taking on existing projects and issues and the structure is changing a bit. Rather than follow a defined curriculum, instead we are creating more protected space and time for the teams to focus on implementation and execution of their ideas. From September to May,...

Happy International Left-Handers Day!

Sincerely, A Right Hander 😛

Product Management

While the work of government is commonly referred to as service — embodied in the terms ‘public service’ and ‘public servant’ — it’s the government-as-a-product mindset that is driving the future of truly innovative and effective civic organizations. Product management helps us create services that people: want to use love using seek out over other...

2019 Employee Wellness Fair

How do I sign-up for the Wildcard spot?

A Wildcard Team is a group of 2 or more employees who want one day to work on a small project. The idea is that the project is small enough where one day away from your desk would help you make significant progress. Each month we will have one spot reserved at the Learning Lab...

Past Learning Labs

2018 Learning Lab Teams 2017 Learning Lab Teams

NEO (new employee onboarding)

To ensure the successful on-boarding of a new employee, the hiring coordinator and involved departments need clear communication and defined roles and responsibilities from the new employee’s acceptance through their first year of work at the City of San Rafael. Teams: Jamie Poirier Vinh Pham Sylvia Gonzalez Joan Peck Christine Sorenson Helena Munoz Solutions: An...

#2 (Illegal Dumping)

Increased illegal dumping in commercial areas is affecting the economic vitality and quality of life for people who work in San Rafael and is causing an excessive allocation of City and business owner resources. Team: Todd Berringer Cory Bytof Shirley Ng Rob Cleland Mark Wilkinson Anthony Scalercio Solutions: Centralized reporting form Outreach and education to...

Knowledge is Power (internal communication)

City employees need to connect on a regular basis to learn about what other departments do in order to facilitate collaboration. Team:  Lauren Monson Henry Bankhead Tiffany Haley Jason Fong Stacey Peterson Jason Hatfield Solutions: Regular events for employees to connect around spontaneity (battle decks, ignite, improve) learning (lunch & learn, teach-in, virtual reality) Applied...

A Perfect Storm (external communication)

The San Rafael community is in need of regular reminders and education regarding the responsibility and maintenance of drainage structures. Team: Dylan Frisbie Barbara Reher Ryan Kirkpatrick Lauren Davini Cynthia Morgan David Catalinotto Solutions: Letters to property owners Pamphlets for maintenance workers to hand out Banners Presentation

Silo Busters (cross-departmental permit approval process)

The permit process is complex and involves many steps. A permit or other documents are usually routed to numerous people across divisions/departments. Inefficient communication across divisions/departments causes frustrating delays for customers and City staff during the permitting process. Laura Washburn Lindsay Lara Zak Baron Paul Jenson Michele Ginn Solutions: Smart, electronic routing form that tells...

Community partnerships

As our capacity to provide services declines and community expectations continue to increase, there is a growing frustration from the public and a reduction of trust in local government overall. In the past, local governments may have been able to be the sole provider of services, while now it takes a partnership or coalitions to...

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