As our capacity to provide services declines and community expectations continue to increase, there is a growing frustration from the public and a reduction of trust in local government overall. In the past, local governments may have been able to be the sole provider of services, while now it takes a partnership or coalitions to work together to address issues. For example, there are actions a community can take to make for a safer neighborhood – it is not solely about the number of police officers. There are actions a community can take to make for a cleaner community – it is not solely Public Works employees picking up illegal dumping. How might we create toolkits so that the community can clearly see how they can best partner to help create the quality of life they want?
We live in divisive times and it’s easy to forget all of the good around us. Stress can cause negative health impacts, counterproductive and dangerous behaviors, and even violence. How might we cultivate a culture of positivity in San Rafael?
Outdated regulations are often no longer effective and can be a sense of frustration to both staff and the public. They can create unnecessary bureaucracy that slows down projects and increases costs. How might we reduce the number of outdated and ineffective regulations?
Regular evaluations help employees develop their skills and advance in their careers. Right now, employees typically are evaluated by their supervisor each year. This practice is not always consistently applied or meaningful. How might we ensure that all employees get meaningful evaluations that incorporate the Together San Rafael guiding principles?
To ensure the successful on-boarding of a new employee, the hiring coordinator and involved departments need clear communication and defined roles and responsibilities from the new employee’s acceptance through their first year of work at the City of San Rafael.
An application that allows the hiring manager, applicable departments and the new employee to see all tasks and activities related to on-boarding, due dates, assigned responsibility and status.
Increased illegal dumping in commercial areas is affecting the economic vitality and quality of life for people who work in San Rafael and is causing an excessive allocation of City and business owner resources.
Centralized reporting form
Outreach and education to business owners about crime prevention through environmental design
Potential increase to fines
Mini grants to business who make improvements to their property
The permit process is complex and involves many steps. A permit or other documents are usually routed to numerous people across divisions/departments. Inefficient communication across divisions/departments causes frustrating delays for customers and City staff during the permitting process.
Smart, electronic routing form that tells you how to route the customer based on their answers to simple questions (short-term)
Centralized permitting center for all City departments (long-term)