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Working with us

The Digital team manages and prioritizes our workload through a combination of factors including: Technology Improvement Planning for long-term enterprise projects Goals and Objectives for Digital programs Digital Request triage IT Operations Incident response We make every effort to create space for unanticipated initiatives that improve Citywide processes or address emerging challenges. Our team has...

About us

We are a 21st century government with a goal of making City services easy to use and work for everyone. Vision Our city services are easy to use and work for everyone City staff achieves operational excellence through the use of data and digital practices Our approach to digital transformation is coordinated and strategic Our...

Data and maps

Digital can help you collect, manage, and analyze data. This includes measuring performance of a program or initiative. We can also help you with geographic or mapping needs. Let us know how we can help.

Website Training

The City of San Rafael uses ProudCity software for our website. They have a number of resources on their website that can help you get started with updating the City of San Rafael website. Follow the menu on the left for resources on the City's website.

Software vendor evaluation

Digital can help you evaluate and implement a new software system. The earlier you engage with us, the better the end result. Get in touch with us and tell us more about your needs.

Tech support

Tech support is available 24 x 7 x 365. For immediate issues, call 510-272-4701. For non-urgent issues you can email support@xantrion.com. Learn more

Major technology projects

Each year our department works to modernize our systems and supports other City departments on major technology projects. To plan and properly fund these efforts, we work with departments to develop an annual roadmap of projects. Learn more and tell us about your upcoming project.

Redesigning a process

We want to help you make things easier for your customers and yourself. Digital can help you streamline a cumbersome process or digitize paper-based forms. Get in touch with us and tell us more about your needs.

Community engagement and outreach

Digital can help you create an outreach strategy for a project, program, or event. Get in touch with us so we can learn more about what you need. We also have an online guide with tools and strategies.

Professional Services Agreement Template

Drug & Alcohol Policy (Non-DOT) Acknowledgement Form

Digital Update: afternoon snacks, 2020, all-hands recap

Did we say, “Lunch & Learns”?? We meant “Afternoon Snack & Learns”! 😉 Based on some feedback, we have changed the Lunch & Learns to AFTERNOON SNACK & Learns. Just show up, plan on learning something new, and enjoy an afternoon snack! Next month’s Afternoon Snack & Learn will be on Tuesday, February 4, 2020 from...

Workers' Comp Fact Sheet

Employee Commute Policy

The goal of this Employee Commute Policy is to reduce greenhouse gas emissions from employee and volunteer commutes through a green commute incentive program.

Lunch and Learn - How to Write a Great News Post

Did you miss our Lunch and Learn on "How to Write a Great News Post?" You can watch and hear a recording of our presentation below. or view it online in Microsoft Stream.

Retirement

Getting ready for retirement? Don't know where to begin? Use the Retirement Benefit Estimator and checklist on our Retirement Information page to learn more.

Recruitments

To initiate a recruitment, please fill out a Personnel Requisition form and send it to HR

City Policies

Check out our Policies and Procedures page. If you have any questions about any of the policies, please speak with your supervisor or contact HR. Additional Resources: Policy Template

Workers' Compensation

Workers’ Compensation provides eligible workers who are either injured or who become ill during the course of employment with medical coverage and, if applicable, disability coverage. The program is legislated by State law. The City’s self-funded Workers’ Compensation program is administered by LWP Claim Solutions, Inc. (LWP). Please visit our Workers' Compensation page for more information

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