FAQ Topic: Mobile Devices

After the phone has been received, follow the following instructions to activate the phone If the phone is a replacement phone you will want to make sure that the original phone has been backed up. iPhones can be backed up through the iCloud or iTunes. Click here to learn more about backing up iPhones. For … Continued

Double-check the customer’s preferences – Have you asked what type of phone operating system he or she prefers? Do they need accessories? Be sure to double-check prior to ordering. Go to https://sso.verizonenterprise.com/amserver/sso/login.go Select “My Business Account” Sign In with your user name and password. If you do not have an account contact the IT Help Desk. After … Continued

Does the employee already have a phone? If so, they may be eligible for an upgrade. Click here to check their upgrade eligibility. Swap eligibility with another line – If the phone line is not eligible for an upgrade you can trade eligibility with another line.  If you do not currently have eligible lines in … Continued

Great service is about knowing what your customer wants and needs. Check with the user to see what type of device they want to use (iPhone, Galaxy, etc). Accessories – Does the user need accessory preferences (charger, protection case)? How will they be using the new device? For most users the Consumption Voice Plan will … Continued

Look for available lines first Start by reviewing the phones on your account.  It’s possible you have 1 or 2 spares that you can assign to a new person.  They may have been devices used by people that have recently left, and their old phone number and/or device can now be reassigned.  If you do … Continued

Create guidelines for mobile device eligibility  Each department is responsible for outlining which roles are permitted or required to have a mobile phone. Before ordering a phone for a new employee consult with your department or division manager to determine if a phone is required for the position.

Designate an Account Administrator Each department is responsible for ordering mobile phones for members of their department. Departments should designate an Account Administrator who will be the primary owner of department phone accounts. Account Administrators are responsible for: Placing orders for mobile devices and service Paying mobile account bills Auditing mobile accounts on a quarterly … Continued