Great service is about knowing what your customer wants and needs.
- Check with the user to see what type of device they want to use (iPhone, Galaxy, etc).
- Accessories – Does the user need accessory preferences (charger, protection case)?
- How will they be using the new device? For most users the Consumption Voice Plan will be the best option, but it is important to check if the phone will be used for a lot of conference calls, or out-of-network calls.