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Ordering a Phone or Device

Double-check the customer's preferences - Have you asked what type of phone operating system he or she prefers? Do they need accessories? Be sure to double-check prior to ordering. Go to https://sso.verizonenterprise.com/amserver/sso/login.go Select “My Business Account” Sign In with your user name and password. If you do not have an account contact the IT Help Desk. After...

Check Upgrade Eligibility

Does the employee already have a phone? If so, they may be eligible for an upgrade. Click here to check their upgrade eligibility. Swap eligibility with another line - If the phone line is not eligible for an upgrade you can trade eligibility with another line. If you do not currently have eligible lines in...

Check in with the Customer - What Type of Device Will You Order?

Great service is about knowing what your customer wants and needs. Check with the user to see what type of device they want to use (iPhone, Galaxy, etc). Accessories - Does the user need accessory preferences (charger, protection case)? How will they be using the new device? For most users the Consumption Voice Plan will...

Are You Ordering for a New Phone Line?

Look for available lines first Start by reviewing the phones on your account. It’s possible you have 1 or 2 spares that you can assign to a new person. They may have been devices used by people that have recently left, and their old phone number and/or device can now be reassigned. If you do...

Who gets a mobile phone or device?

Create guidelines for mobile device eligibility Each department is responsible for outlining which roles are permitted or required to have a mobile phone. Before ordering a phone for a new employee consult with your department or division manager to determine if a phone is required for the position.

Who is responsible for ordering and managing my department’s mobile phones?

Designate an Account Administrator Each department is responsible for ordering mobile phones for members of their department. Departments should designate an Account Administrator who will be the primary owner of department phone accounts. Account Administrators are responsible for: Placing orders for mobile devices and service Paying mobile account bills Auditing mobile accounts on a quarterly...

Ordering Mobile Devices

Use this guide to find out who is responsible for managing phone accounts, how to order phones or devices, and how to audit your department's mobile accounts. Before ordering a phone or device it is important to consider the following: Keep your customer in mind - Prior to ordering ask for device preferences and how...

Where do I refer calls related to utility poles?

Calls and emails from people inquiring about PG&E utility poles should be given the PG&E Customer Service number: 800-743-5000.

Staff Report Template

Department Directors

Here are some resources that may be useful for our Department Directors. Download a PDF of this flyer CITY COUNCIL & SUCCESSOR AGENCY MEETINGS MEETING SCHEDULE FOR 2024 First & Third Mondays of Every Month (*City Council Meetings that fall on a holiday are rescheduled for the following Tuesday.) (*Department Director Meetings that fall...

New Employee Website Feedback Survey

The new employee website is here! Take a few minutes to browse around, and let us know what you think! Loading...

Before an Emergency

It is important that all residents are prepared. We encourage everyone to have a family emergency plan that covers evacuation, communication and somewhere to meet away from danger. Preparations such as building a go-bag that includes basics like food, water, medications and copies of important documents is a great way to start. Lastly, make sure...

During an Emergency

If you are at work: when an emergency happens, first assure the safety of yourself and nearby colleagues. Follow the directions of first responders or emergency alerts. As soon as it is safe to do so, check in with your department supervisor. If a city-wide emergency is declared, you may be called to serve as...

Emergency Preparedness & Response

All City employees are designated by both State and City law as Disaster Service Workers (“DSW”). When the Mayor declares a citywide emergency, all City employees serve as DSWs. Pre-identified staff have been assigned to the Emergency Operations Center or other specific emergency duties. If you have not been pre-assigned an emergency duty, you will...

Human Resources Documents

How do I navigate this site?

That's a GREAT question. Here are a few ways: Search bar. Use the search bar above and enter in terms that describe what you're looking for. Guides. Click through the Guides buttons below for help on a particular topic. Questions & Answers box. We've got A TON (well, maybe not literally) of common questions--and answers--to help you out....

How do I handle calls about construction?

This depends on the nature of the call. If the call is a complaint or question about construction on private property, please refer them to the Building Division at extension 3085. If the construction is located on public property, refer them to the Public Works Department at extension 3355. If the call is about a potential...

How do I handle calls about animals?

Most calls about animals get referred to the Marin Humane Society. Marin Humane Animal Services Officers respond to thousands of emergency calls and calls for assistance every year. If you require assistance, please call (415) 883-4621 and press “1” to reach help. This phone line is available 24 hours a day. Marin Humane Animal Services responds to all...

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