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What are the benefits of this program?

Participating in the Learning Lab is a great professional development opportunity. You will learn new skills that could help you advance in your career and be more successful in your job. This is always a great way to meet other employees who work in different departments.

Will I have to present?

Each team will be asked to make a presentation, but it’s up to them to assign speaking roles. You won’t have to speak if you don’t want to; however, this is a great opportunity to practice public speaking and stretch yourself!

Will I be graded or evaluated based on this?

You will be asked to take a self-evaluation at the beginning and end of the process. There will not be a panel of judges at the Demo Day event (like there was in the pilot), however there will be a way for each team to get and give feedback on the various presentations.

What if I miss a Lab?

Teams meet monthly based on a set schedule, and . If this schedule is challenging based on your normal work hours and responsibilities, talk to your supervisor about how to make it work. Missing a Lab is permissible as long as you are communicating with your teammates and the facilitators of the Labs. This can...

What is a prototype?

A useful way to explore ideas for solutions and learn more about the people you are designing with. Prototypes make your ideas tangible and allow people to interact with and respond to your ideas in a more realistic way than a written or verbal description.

What are the intended outcomes of the Learning Lab?

Participants will learn about: Technology Tools for Collaboration Working in teams Human-centered design Project management Product management How to build prototypes Presentation and storytelling Incorporating feedback Moving from challenge to solution Teams and individuals will experience and work through the human-centered design process to develop a product, such as a new process, service, or way of...

What is the time commitment?

Teams will spend approximately 15 - 20 hours total in the actual Labs, which average 2.5 hours every other week for 12 weeks. Participants can expect to spend an additional 2-4 hours per week outside of Labs meeting with their teams and doing research, interviews, prototyping, and project management. The 2018 fall cohort starts the...

What is the Learning Lab?

The Learning Lab is a component of the Together San Rafael initiative that focuses on staff capacity-building. Cross-departmental teams are brought together to learn how to apply the human-centered design process to shared City challenges. As a participant, you will be on a team assigned to work on a specific challenge. At the end of...

Learning Lab FAQ

We hope these help answers questions you may have about the expectations of participating in the Learning Lab. If you have any more questions, please email Rebecca.

Flags at half-staff until sunset (July 3)

While the flags remain at half-staff through today in honor of Fire Capt. David Rosa, the Mayor and President have authorized that the flags continue to be flown at half-staff today, July 3, 2018, as a mark of solemn respect for the victims of the shooting at the Capital Gazette newspaper in Annapolis, Maryland, that...

Additional Tips for Managing Mobile Costs

Remind staff about in-network vs. out-of-network calls - Phone calls cost 6 cents a minute when calling a landline. Limit personal usage to landlines and when calling a known landline use a landline if possible. Just one hour of landline calls a day from the cell phone in a work month will incur $72 dollars...

How Do I Audit My Mobile Accounts?

Login to your account at https://sso.verizonenterprise.com/amserver/sso/login.go Conduct and Overview of Voice and Mobile: Compare lines with your office directory - Check to see if retired or departed staff members are on the list. If you are unsure if a line is in use, text or call lines in question. Update directory of lines/devices to match phones...

Who is Responsible for Auditing Mobile Accounts?

Each department's designated Account Administrator is responsible for auditing mobile phone accounts once per year.

Auditing Phone Accounts

All departments are responsible for auditing their mobile phone accounts annually. Auditing mobile accounts saves your department and the City thousands of dollars per year.

Worker's Comp Claim Form (DWC-1)

Activating and Loading Applications

After the phone has been received, follow the following instructions to activate the phone If the phone is a replacement phone you will want to make sure that the original phone has been backed up. iPhones can be backed up through the iCloud or iTunes. Click here to learn more about backing up iPhones. For...

Ordering a Phone or Device

Double-check the customer's preferences - Have you asked what type of phone operating system he or she prefers? Do they need accessories? Be sure to double-check prior to ordering. Go to https://sso.verizonenterprise.com/amserver/sso/login.go Select “My Business Account” Sign In with your user name and password. If you do not have an account contact the IT Help Desk. After...

Check Upgrade Eligibility

Does the employee already have a phone? If so, they may be eligible for an upgrade. Click here to check their upgrade eligibility. Swap eligibility with another line - If the phone line is not eligible for an upgrade you can trade eligibility with another line. If you do not currently have eligible lines in...

Check in with the Customer - What Type of Device Will You Order?

Great service is about knowing what your customer wants and needs. Check with the user to see what type of device they want to use (iPhone, Galaxy, etc). Accessories - Does the user need accessory preferences (charger, protection case)? How will they be using the new device? For most users the Consumption Voice Plan will...

Are You Ordering for a New Phone Line?

Look for available lines first Start by reviewing the phones on your account. It’s possible you have 1 or 2 spares that you can assign to a new person. They may have been devices used by people that have recently left, and their old phone number and/or device can now be reassigned. If you do...

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