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Digital Open House on January 8 Drop by room 207 in City Hall (aka the Enterprise) anytime on Wednesday, January 8 from 11 am to 1 pm for an open house. We are excited to share interactive demos and displays of what we’ve been working on for the past year and THERE WILL BE SNACKS....

Citywide technology needs and upgrades require a comprehensive strategy to support the upgrade, replacement, and development of new solutions. ​ Digital is working on a coordinated Technology Improvement Plan with Departments to inventory current solutions, define and roadmap improvements, and build a transparent process for budgeting, and project timelines. ​ ​ The purpose of a TIP is to identify technology improvement projects, identify and forecast...

On December 12, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights How do we communicate as a team? During our last All Hands meetings we talked about our various types of communication platforms (i.e. email, Teams, Trello), whether or not we were using them appropriately, or even at all,...

Visualize the Process At this week’s Learning Lab, our facilitator Judi Brown took teams through the process of journey mapping. Journey mapping starts by compiling a series of actions into a timeline. This involves taking a task, such as applying for a permit, and plotting the user experience. By creating this map we’re combining two...

Welcome to our health topic for December — mind-body wellness. This month is all about reminding you to take time for self-care, with simple ideas to help you lift your mood, beat stress, and enjoy life more. The December challenge is “UnBirthday”.  The UnBirthday challenges invites you to give a gift to five different people during...

Digital Digs Over the last several months we’ve been making improvements to our workspaces. In room 207, aka the Enterprise, we’ve taken down the cubicles, added a fresh coat of paint, created a big whiteboard wall, and installed a large monitor for video calls. Sean made some rad posters and installed art to brighten up...

2020 Contribution Limits Announced The IRS has announced retirement plan contribution limits for 2020. We highlight what will change in 2020: • 457(b), 401(k) and 403(b) Plans — The annual elective deferral limit for these plans will increase to $19,500 in 2020, up from $19,000 in 2019. • 401(a) Plans — The annual additions limit...

Did You Remember to Take Your Xantrion Today? Change can be scary, but with a little Xantrion, anything is possible! As of Friday, November 1 Xantrion is San Rafael’s tech support and they have hit the ground running. In a short period of time their tech support style is raising eyebrows and turning heads.  “First...

Use the following templates and guides to manage your projects, big and small.

Tech support is available 24 x 7 x 365. Call 510-272-4701 (for immediate response) Email support@xantrion.com Create and manage tickets through the Ticket Portal More information about tech support.

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