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Archives: FAQs

Ordering a Phone or Device

Double-check the customer’s preferences – Have you asked what type of phone operating system he or she prefers? Do they need accessories? Be sure to double-check prior to ordering. Go to https://sso.verizonenterprise.com/amserver/sso/login.go Select “My Business Account” Sign In with your user name and password. If you do not have an account contact the IT Help Desk. After … Continued

Activating and Loading Applications

After the phone has been received, follow the following instructions to activate the phone If the phone is a replacement phone you will want to make sure that the original phone has been backed up. iPhones can be backed up through the iCloud or iTunes. Click here to learn more about backing up iPhones. For … Continued

How Do I Audit My Mobile Accounts?

Login to your account at https://sso.verizonenterprise.com/amserver/sso/login.go  Conduct and Overview of Voice and Mobile: Compare lines with your office directory – Check to see if retired or departed staff members are on the list. If you are unsure if a line is in use, text or call lines in question. Update directory of lines/devices to match phones … Continued

Additional Tips for Managing Mobile Costs

Remind staff about in-network vs. out-of-network calls – Phone calls cost 6 cents a minute when calling a landline. Limit personal usage to landlines and when calling a known landline use a landline if possible. Just one hour of landline calls a day from the cell phone in a work month will incur $72 dollars … Continued

How do I handle calls about construction?

This depends on the nature of the call. If the call is a complaint or question about construction on private property, please refer them to the Building Division at extension 3085. If the construction is located on public property, refer them to the Public Works Department at extension 3355. If the call is about a potential … Continued

How do I handle calls about animals?

Most calls about animals get referred to the Marin Humane Society. Marin Humane Animal Services Officers respond to thousands of emergency calls and calls for assistance every year. If you require assistance, please call (415) 883-4621 and press “1” to reach help. This phone line is available 24 hours a day. Marin Humane Animal Services responds to all … Continued

GIS

Our GIS is extremely helpful when looking for zoning information, checking jurisdiction and much more. Here are some helpful tips and tricks: Search Tips: Use numbers for numbered streets: 3rd, 4th, or 5th NOT ‘third’, ‘fourth’, or ‘fifth’ No periods after ‘st’, ‘ave’, etc. Use dashes in Assessor’s Parcel Numbers (APN’s) like ‘123-456-78’ Instructions on … Continued

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