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Category: Digital Service and Open Government

Digital update: digital services act, community engagement, and more

Digital Service Act Mayor Philips and Vice Mayor McCullough recently signed a letter to voice our support for the proposed Digital Service Act, proposed by Senator Kamala Harris. The Act would create a pool of $15 million annually in grant funding for state and local governments to hire technology talent and other digital service projects. … Continued

March 2019 All Hands Recap

On March 29, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights The Tech Support Team is working to evaluate how knowledge base articles relate to staff self-service. Please familiarize yourself with these and reference them when you respond to tickets. Thanks for helping to declutter Room 207 earlier this … Continued

Digital Update: communication team, Station 52, and happy women’s day

Communications Team Kick-off Meeting On February 26, we kicked off the first meeting of the Citywide Communications Team, a group of interdepartmental representatives charged with the strategic planning, coordination, and dissemination of Citywide communications and community engagement. The objective of the group is to build a more inclusive, participatory, and engaged community in San Rafael … Continued

Digital Update: A/V training, new position, and @mentions

Council Chambers A/V Training Sessions Last week we worked with our vendor CMS to correct audio issues in the Council Chambers and collect additional Assisted Listening/Translation devices due to the recent increase in demand. Staff also cleared out older equipment and will be working with the Facilities division to address final aesthetic improvements including cable … Continued

New Process for Major Printing Jobs

We are now working with the County of Marin Printing Services division for printing services instead of our in-house print shop. The County’s Print Shop offers full service printing including business cards, brochures, posters and banners, letterheads, door hangers, postcards, newsletters, and more. Copy and print jobs can be submitted in-person (at the County) or … Continued

February 2019 All Hands Recap

On February 21, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights On Tuesday, the vendor picked up our leased printer so we no longer have an in-house print shop function. We are now outsourcing all major print jobs to the County of Marin. During the transition, we will support … Continued

Digital Update: brand guidelines, collaboration tools and strategic planning

Council Chambers Audio/Video Our last City Council meeting faced several challenges related to technology and audio. Due to an overwhelming request for translation devices we exceeded our capacity for providing this service. Additionally, feedback from a microphone caused disruptions that at one point halted the meeting. We are working on solutions for both issues. Our … Continued

Digital Update: strategic planning, agile, and ad-blocking

Strategic Planning Sessions What’s our purpose? Why do we exist? Our management team is getting super existential and has begun work on strategic planning for the future of our Department. We’ve started by focusing on building vision and values that will serve as a foundation of our goals in the years ahead. Our vision is … Continued

January 2019 All-Hands Recap

On January 24, the Department of Digital Service and Open Government held their monthly all-hands meeting. Highlights Mail services are soon moving from inside Room 207 to the end of the hallway in lockable cabinets. This will create more work space and reduce distractions. In February, we will start outsourcing all major printing jobs to … Continued

Meeting with Purpose

Have you ever been in a meeting that could have been an email? Have you ever felt like a meeting was a waste of time? We are working to help change the culture of wasteful meetings and encouraging staff to respect staff time by using it wisely. We call our campaign “Meeting with Purpose,” and our … Continued

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