Where do I refer calls related to utility poles?
Calls and emails from people inquiring about PG&E utility poles should be given the PG&E Customer Service number: 800-743-5000.
FAQ Topic: Who Does What
How do I handle calls about construction?
This depends on the nature of the call. If the call is a complaint or question about construction on private property, please refer them to the Building Division at extension 3085. If the construction is located on public property, refer them to the Public Works Department at extension 3355. If the call is about a potential … Continued
How do I find out how to route commonly asked questions?
Unsure about where to send a call? Use this list of common inquiries as a guide.
How do I handle calls regarding abandoned vehicles on the street?
If the abandoned vehicle is on City property call the Parking Services Division at 415-485-3033. If it is on private property, contact the Code Enforcement Division at 415-485-3097. This is a good opportunity to use GIS Maps to find out
Is the property within our jurisdiction?
Even though a property holds an address in San Rafael, it doesn’t necessarily mean it is in our jurisdiction. To find out if a property is in the San Rafael city limits, open our GIS Map, select the binocular icon in the upper-hand left corner and type the address into the search field. The address is in … Continued