FAQ Topic: Referring Calls

Construction complaints

For complaints on private property, refer to Building Division at 415-485-3085. For complaints on public property, refer to Public Works at 415-485-3355.

Building permits

Refer to the Building Division at 415-485-3085 or the building permits webpage.

Apartment and Hotel Inspection Program

Refer to the Code Enforcement Division at 415-485-3097 or the housing inspection webpage.

Department / Division Location Phone City Clerk’s office City Hall (room 209) City Attorney’s office City Hall (room 202) (415) 485-3080 City Manager’s office City Hall (room 203) (415) 485-3070 — Homelessness Division City Hall (upstairs) — Information Technology Division City Hall (room 207) — Parking Services Division 1033 C Street — Sustainability Division Boyd … Continued

Public Meetings

The City Council meets regularly every first and third Monday, starting at 7 pm. If the Monday is a holiday, they meet on the Tuesday. The City has a variety of boards and commissions. For information about when they meet, visit the boards and commissions webpage. Refer calls to the City Clerk’s office at 415-485-3066 or … Continued

Elections

Refer to the City Clerk’s office at 415-485-3066 or the elections webpage.

Agendas

Refer to the City Clerk’s office at 415-485-3066 or the public meetings webpage.

Where do I refer calls related to utility poles?

Calls and emails from people inquiring about PG&E utility poles should be given the PG&E Customer Service number: 800-743-5000.

How do I handle calls about construction?

This depends on the nature of the call. If the call is a complaint or question about construction on private property, please refer them to the Building Division at extension 3085. If the construction is located on public property, refer them to the Public Works Department at extension 3355. If the call is about a potential … Continued

How do I handle calls about animals?

Most calls about animals get referred to the Marin Humane Society. Marin Humane Animal Services Officers respond to thousands of emergency calls and calls for assistance every year. If you require assistance, please call (415) 883-4621 and press “1” to reach help. This phone line is available 24 hours a day. Marin Humane Animal Services responds to all … Continued