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FAQ Topic: General

How do I get a webcam?

Departments are responsible for purchasing their own webcams, so you will need to talk to your supervisor or whoever is in charge of your department’s purchasing. Here are the specifications we recommend: Be compatible with Windows 10 Connection type should be USB Have a built-in mic The maximum resolution should be between: 720p/30fps – 1080p/30fps … Continued

How to I access City network drives and software systems?

To support working from home, we are using a solution called Remote Desktop. This will allow you to access the City’s network drives and common software systems from your home computer. You will be able to use most, if not all, of the software you are used to including all the Microsoft products, Eden, Trakit, … Continued

How do I set up multifactor authentication (and what the heck is it)?

For security purposes, we are requiring employees working from home to set up multifactor authentication (MFA) on a mobile device. This will protect the City network from cyberthreats.   Multi-Factor Authentication (MFA) is a security measure that verifies a user’s identity through multiple ways. When you sign onto the City network, you will receive a notification from … Continued

How do I schedule a conference / video call?

When you schedule a meeting in O365 Calendar, you can make it a conference call and/or video meeting by making it a “Teams” meeting. This will provide meeting participants with a link and/or a phone number to join the meeting remotely. Here are step-by-step instructions. Everyone has the ability to create a Teams meeting, but only … Continued

How do I check my voicemail?

You need to know your phone extension and voicemail password.  From any phone, dial (415) 485-3456. Follow the voice prompt.

How do I check my email?

Open a web browser and go to:  Enter your City Username: (e.g. Luke Skywalker, user name, or badge number @  Enter the same password use on your desktop computer at work. A successful logon should look like this: Click on the Outlook icon to open the Mail application.  Additional resources for helping with Outlook … Continued

How do I use Microsoft Teams to conduct meetings?

Microsoft has resources online to help you use Teams. We also have a San Rafael-specific tutorial for using Microsoft Teams to conduct meetings. This video goes over : How to install and access Teams How to set up a Teams meeting How to Join a Teams meeting Meeting etiquette and tips Chatting Teams conversations in … Continued

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