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Employee-Driven Process Improvements

Cities, counties, and states are increasingly giving employees the tools they need to tap into their ideas and innovate the processes and policies that govern their work. Frontline employees are the ones who often best know how to solve a problem because they live and breathe it in their daily work — theirs is a...

Logins

Logins Email (Office365) Website (ProudCity) CRM (Romulus) Email notifications (MailChimp)

Together San Rafael Meeting Guide for 5-23

Meeting Guide SLIDES Advisory Committee members: Laraine Gittens, Lindsay Lara, Lauren Crandell, DJ Heckler, Pat Nolan, Raffi Boloyan, Ashley Howe, Steve Mason, Lidia Que, Anthoney Heaven, Andrea Gilles, Jason Hatfield, Paul Bowermaster, Cameron Mrsny, Garrett Northern, Kyle Reuter, Trina Vadon, Anthony Alviso, Sylvia Gonzales, Vinh Pham, Mireya Renteria, William Calhoun, Joan Peck, Crystal Marker, Blake...

City Logo and Seal

Innovation You've Been Looking For

SPOILER ALERT: IT'S PEOPLE From Slate Communications Slate just returned from the Transforming Local Government conference in Tulsa, OK, hosted by the Alliance for Innovation. The speakers about innovation, the case studies from communities, and of course, the ideas and conversations from fellow attendees have left me inspired and ready to take on challenges with...

Co-Creation Workshop Summary

Free Terra Linda Pool Season Pass

Just a friendly reminder to get your free season pass now! As a City of San Rafael employee you can receive a free season pass to the Terra Linda Community Pool. All you need to do is fill out the attached season pass form, and return it to the Terra Linda Community Center. You can...

Skills We Want to Learn

Co-Creation Workshop Slides

Co-Creation Workshop: notes & survey results

Thank you to the Together San Rafael Advisory Committee for spending your morning with us to brainstorm and discuss developing a citywide innovation program. Co-Creation Workshop Summary Presentation Deck “Skills We Want to Learn” Transcription Feedback Survey Results And some photos from the day to prove it happened 😉

Inspiration

Guiding Principles

Together in Service: Foster teamwork by collaborating across departments and recognizing the value of diverse perspectives. Help others succeed by creating a supportive environment and always assuming positive intent in interactions. Start with Community Needs: Cultivate trust and design services with the community in mind. Convene and co-create solutions to better understand and address the...

Together San Rafael

What is Together San Rafael all about? Bringing staff and management together to figure things out cross-departmentally, rather than through a top down approach Empowering all City employees, regardless of position or tenure, to share and implement their innovative ideas Celebrating the innovation happening every day in our departments Together with our Departments, Together with...

Department Director Workshop

Thank you to all the Department Directors for spending time with us to learn about the Together San Rafael initiative. Slides

Responding to the public in 5 easy steps

1. Thank Them Example: “Thank you for taking the time to email us your thoughts.” Example: “Thank you for your note. The City Council shares your concerns about X.” 2. Explain if and why the message was routed to you for a response. Example: “The City Council received your note and asked me to...

Engagement Tools & Resources

Use the Hemingway app and the 18F Content Guide to help keep your writing clear and concise.Get homeowner or neighborhood association contact information from our GIS system.MailChimp provides a lot of information about email marketing best practices.The City's OpenGov site shows financial information as well as other metrics.Use Canva to create compelling images.

Engagement Strategies

Make sure your communications are clear and concise. Avoid jargon, "government-speak" and acronyms. Be compelling! Tell people why they should care. Create a project webpage and keep it current. Make sure the public can easily find the page on the website, add keywords to enhance search-ability and consider making a short url that's easy to...

Promoting events, workshops & meetings

Promote your event or meeting to the public via social media, the City Manager newsletter 'Snapshot,' the City's website, and email notifications. Social Media (Nextdoor, Instagram, Twitter, Facebook) If your department or division does not have a social media account, provide a short and compelling description, link to more information and an image to Bernadette....

Public Outreach & Engagement

Why Public Engagement Matters Initiatives that incorporate community engagement tend to have a greater chance of success.It’s important for government to be open, inclusive and transparent and we are committed to this in San Rafael. In 2015 the City Council adopted a Community Engagement Action Plan, with the goal of improving and updating the way...

Computer Loan Program Policy

The goal of the Computer Loan Policy is to improve organizational productivity by encouraging staff purchase home computers by providing them with a modest financial incentive to do so. Employee Computer Loan Agreement

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