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How do I create effective social media posts?

When engaging with residents it is important that we follow guidelines to help us communicate clearly and effectively. Being concise and compelling are just two examples of creating quality community outreach posts. Learn more about community engagement strategies.

What if Microsoft Outlook is not auto populating City email addresses?

Open a new email and hit the “TO” button. Select all the addresses in the Global Address List. Delete the email. Auto Fill will now auto fill City email addresses.

What if my Contacts are not syncing on my Mobile Device? (iPhone, Android, etc.)

Make sure that you are on the latest IOS. If you use an Android, make sure that all pending updates have been applied.

What if I am not receiving all of my email?

It might be your Clutter or Junk email. Check your Clutter and Junk email in Outlook daily. If you find legitimate email in your Clutter or Junk email, just move it to your inbox. Outlook will learn your actions and follow accordingly.

How do I handle calls related to homelessness?

There are a few ways to handle calls related to homelessness depending on the type of call: Disorderly conduct: If you are witnessing disorderly conduct or are concerned about someone’s immediate well-being on the street, please call 911. Homeless encampments: You can transfer the to the Police Department non-emergency line at 415-485-3000. The report will...

Order a Computer

Order a Computer New Employee's Full Name* First Last New Employee's Title*Start Date* New or Existing Computer*Order a New ComputerUse an Existing ComputerComment BoxRequestor's Name* First Last Requester's Email Address* Requester's Phone*

How do I handle calls regarding abandoned vehicles on the street?

If the abandoned vehicle is on City property call the Parking Services Division at 415-485-3033. If it is on private property, contact the Code Enforcement Division at 415-485-3097. This is a good opportunity to use GIS Maps to find out

How do I order a new computer?

To order a new computer contact Xantrion. New computers are paid for from the Department's budget. Once a PC is purchased it is added to the Citywide inventory and becomes part of our PC replacement program. Digital replaces existing PCs every 5 years. This includes the PC only, monitor replacements/upgrades are paid for by the...

Google Spent 2 Years Studying 180 Teams. The Most Successful Ones Shared These 5 Traits

Insights from Google's new study could forever change how teams are assembled. by Michael Schneider Over the years, Google has embarked on countless quests, collected endless amounts of data, and spent millions trying to better understand its people. One of the company's most interesting initiatives, Project Aristotle, gathered several of Google's best and brightest to help the organization...

How do I write a staff report?

Staff reports are critical documents so the City Council and public can learn and understand the issue and options related to local decisions. Here's a step-by-step guide to help you draft the perfect staff report!

Tools & Resources

How to Write a Staff Report

Some basics Use simple sentence structure; avoid long, complicated sentences. Write for the comprehension of the general public. While the City Council may understand the ‘government lingo,’ it is unfamiliar to most of the public. The elements of a staff report TOPIC: Use laymen’s terms to describe the topic of the report. For example, what...

Staff Reports

Staff reports are critical documents so the City Council and public can learn and understand the issue and options related to local decisions. Here's a step-by-step guide to get your item added to the City Council agenda: Step 1 Are you working on an assignment, project, or task that you believe should be presented to...

What if I don't know where to send a call?

Unsure about where to send a call? Check out this list of common inquiries that works as a guide for referring calls to either another department or another agency.

Common Inquiries

Unsure about where to send a call? Use this list of common inquiries as a guide: Abandoned or inoperable vehicles - City streets Parking Services Division 415-485-3033 Abandoned or inoperable vehicles - private property Code Enforcement Division 415-485-3097 Agendas - City Council,...

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3 Tips for Designing Municipal Tools with Employees in Mind

While many cities offer technical tools to municipal workers, many are not well suited to employees’ needs. A number of years ago, a Midwestern state rolled out a comprehensive procurement system that allowed state employees to identify purchases based on 1,400 different categories. However, despite the specificity built into the system, the state was surprised...

What is Human-Centered Design?

Human-centered design is a process that helps government understand the needs of our community and respond to them. It's an approach to creating a program, policy, service, or product informed and tailored to the needs of the people who will use or be impacted by it. What is Human-centered Design? from IDEO.org. What is a...

Facilities Repair

Request Facility Maintenance The City of San Rafael is now using SeeClickFix for service requests. To request facility maintenance: Visit the SeeClickFix Facilities Maintenance reporting form Identify the location of the facility on the map Add a photo if there is a visible issue. Fill out required information on the form A member of our...

Writing about People

This guide was developed by the City of Oakland. They nailed it, so we pretty much just copied and pasted it. Writing about People No matter who you are writing for, whether you’re writing for an internal or external audience, it's important to write for and about other people in a way that’s compassionate, inclusive...

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