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Learning Lab FAQ

We hope these help answers questions you may have about the expectations of participating in the Learning Lab. If you have any more questions, please email Rebecca.

Flags at half-staff until sunset (July 3)

While the flags remain at half-staff through today in honor of Fire Capt. David Rosa, the Mayor and President have authorized that the flags continue to be flown at half-staff today, July 3, 2018, as a mark of solemn respect for the victims of the shooting at the Capital Gazette newspaper in Annapolis, Maryland, that...

Additional Tips for Managing Mobile Costs

Remind staff about in-network vs. out-of-network calls - Phone calls cost 6 cents a minute when calling a landline. Limit personal usage to landlines and when calling a known landline use a landline if possible. Just one hour of landline calls a day from the cell phone in a work month will incur $72 dollars...

How Do I Audit My Mobile Accounts?

Login to your account at https://sso.verizonenterprise.com/amserver/sso/login.go Conduct and Overview of Voice and Mobile: Compare lines with your office directory - Check to see if retired or departed staff members are on the list. If you are unsure if a line is in use, text or call lines in question. Update directory of lines/devices to match phones...

Who is Responsible for Auditing Mobile Accounts?

Each department's designated Account Administrator is responsible for auditing mobile phone accounts once per year.

Auditing Phone Accounts

All departments are responsible for auditing their mobile phone accounts annually. Auditing mobile accounts saves your department and the City thousands of dollars per year.

Worker's Comp Claim Form (DWC-1)

Activating and Loading Applications

After the phone has been received, follow the following instructions to activate the phone If the phone is a replacement phone you will want to make sure that the original phone has been backed up. iPhones can be backed up through the iCloud or iTunes. Click here to learn more about backing up iPhones. For...

Ordering a Phone or Device

Double-check the customer's preferences - Have you asked what type of phone operating system he or she prefers? Do they need accessories? Be sure to double-check prior to ordering. Go to https://sso.verizonenterprise.com/amserver/sso/login.go Select “My Business Account” Sign In with your user name and password. If you do not have an account contact the IT Help Desk. After...

Check Upgrade Eligibility

Does the employee already have a phone? If so, they may be eligible for an upgrade. Click here to check their upgrade eligibility. Swap eligibility with another line - If the phone line is not eligible for an upgrade you can trade eligibility with another line. If you do not currently have eligible lines in...

Check in with the Customer - What Type of Device Will You Order?

Great service is about knowing what your customer wants and needs. Check with the user to see what type of device they want to use (iPhone, Galaxy, etc). Accessories - Does the user need accessory preferences (charger, protection case)? How will they be using the new device? For most users the Consumption Voice Plan will...

Are You Ordering for a New Phone Line?

Look for available lines first Start by reviewing the phones on your account. It’s possible you have 1 or 2 spares that you can assign to a new person. They may have been devices used by people that have recently left, and their old phone number and/or device can now be reassigned. If you do...

Who gets a mobile phone or device?

Create guidelines for mobile device eligibility Each department is responsible for outlining which roles are permitted or required to have a mobile phone. Before ordering a phone for a new employee consult with your department or division manager to determine if a phone is required for the position.

Who is responsible for ordering and managing my department’s mobile phones?

Designate an Account Administrator Each department is responsible for ordering mobile phones for members of their department. Departments should designate an Account Administrator who will be the primary owner of department phone accounts. Account Administrators are responsible for: Placing orders for mobile devices and service Paying mobile account bills Auditing mobile accounts on a quarterly...

Ordering Mobile Devices

Use this guide to find out who is responsible for managing phone accounts, how to order phones or devices, and how to audit your department's mobile accounts. Before ordering a phone or device it is important to consider the following: Keep your customer in mind - Prior to ordering ask for device preferences and how...

Where do I refer calls related to utility poles?

Calls and emails from people inquiring about PG&E utility poles should be given the PG&E Customer Service number: 800-743-5000.

Staff Report Template

Department Directors

Here are some resources that may be useful for our Department Directors. Download a PDF of this flyer CITY COUNCIL & SUCCESSOR AGENCY MEETINGS MEETING SCHEDULE FOR 2024 First & Third Mondays of Every Month (*City Council Meetings that fall on a holiday are rescheduled for the following Tuesday.) (*Department Director Meetings that fall...

New Employee Website Feedback Survey

The new employee website is here! Take a few minutes to browse around, and let us know what you think! Loading...

Before an Emergency

It is important that all residents are prepared. We encourage everyone to have a family emergency plan that covers evacuation, communication and somewhere to meet away from danger. Preparations such as building a go-bag that includes basics like food, water, medications and copies of important documents is a great way to start. Lastly, make sure...

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