Focus Areas Keeping our technology assets secure, up to date, and accessible. Digital oversees the City's Managed Service Provider, Xantrion, who is responsible for: Maintaining City IT infrastructure Broadband and telephony Provide 24/7 help desk support through phone and email Onsite support for technical issues Cyber security program vCIO role and IT service delivery oversight...
Focus Areas By proactively managing the needs of the community we serve through increased connectivity, modern digital infrastructure, and data-driven decision making. Performance measurement and data tools Data governance and data management GIS Software landscape research and evaluation Solution design and delivery support What We Do Data Tools and Dashboards Our Data and Insights team...
Focus Areas Empowering City staff with the digital skills and tools in their daily work to improve processes and help deliver on our mission. User research and human centered design User testing, A/B testing Process mapping and advising on analytics needs, key metrics, data source Development of digital applications and tools Software evaluation Implementation support...
Focus Areas Making City services easy to use and work for everyone in the Digital age. User research and human centered design User testing, A/B testing Strategic guidance User experience design Product management for digital engagement applications Data collection and analysis Software evaluation What We Do Engagement and User Experience Civic Engagement Strategy Digital can...
What to know about Digital Services and Open Government Who We Are The core purpose of our department is to help make City services easy to use and work for everyone. We do this by leveraging digital principles such as designing with our users, practicing continual improvement, using data to drive decisions, addressing privacy and...
Geospatial Information Systems City staff can access various Geospatial Information Systems (GIS) that can be used in many ways, ranging from viewing parcel boundaries, to collecting and displaying GIS data to the public. You can request access to one or all the GIS products by filling out the GIS Access Request Form, linked below. The...
Do you need to send bulk mail to members of the public for public noticing or promotion of a program or event? Here are the processes the City has in place to support your team in purchasing postage and sending mail out to the public. Postage machine in City Hall (preferred)– The City has a...
COVID-19 UPDATES Below is updated information and guidance around COVID-19, as of August 2023. If you do not find the information you need below or on the Employee COVID-19 FAQ page, please contact human.resources@cityofsanrafael.org or visit the Marin County Public Health website. Masking Guidance Although the state indoor masking mandate was lifted as of February...
What is Standard Work? Standard work is an attempt to create a reproducible process that allows anyone to perform the same service with the goals of eliminating confusion and assumptions. This is done by creating instructions or a visualization like a checklist. When should I use it? This is helpful to develop when you have...
Join us for this year's HOLIDAY LUNCHEON Thursday, December 7th San Rafael Community Center 618 B Street 11:30 am - 1:30 pm Please RSVP to your department Admin Staff by November 28th *Admins, please send all your RSVP's in one email to lidia.que@cityofsanrafael.org *To-go boxes will be available by request. Please plan to pick up...
How do I sign up and how will I be notified I am added to a course? For Building Transformers Training, enroll here. For the Advanced Innovation Training, complete the interest form here. Completing the interest form does not guarantee a spot in the Advanced Innovation Training course. Each course has limited capacities and notifications will be...
On this page: Definitions - Process map, current state map, and future state map When should I use it? How do I create it? Steps to creating a current state process map Identifying pain points in your current state process map Steps to creating a future state process map Tips Definitions What is a process...
Ready to get started? Building Transformers - Introduction to Innovation Training About: The Building Transformers course is the first step to learning the concepts of Innovation. In this self-guided online course, you will learn the basics of continuous improvement, also known as innovation, and see how others have used it to improve their workday and...