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Archives: FAQs

How do I handle calls related to cable franchise companies?

If someone wants to lodge a complaint against a cable franchise company (Comcast, AT&T, and Horizon), have them contact Marin Telecommunications Agency (MTA) using an online complaint form or they can call their main number (415) 446-4426.

Flex Spending Account

Enrollment in FSA Health Care Reimbursement and the Dependent Care program requires an annual election. This means you must submit a new enrollment form even if you are setting aside the same amount as previous years. 2024 FSA Enrollment Form (required annually)  FSA Medical Brochure FSA Dependent Care Brochure Common FSA eligible/ineligible expenses Learn more … Continued

Help! I’m out of gas! Where do I fill up?

If you are using a City vehicle, it is your responsibility to ensure that the fuel gauge does not fall below half a tank of gas at the end of each use. The Public Works Vehicle Maintenance Division assigns fueling cards to each vehicle which is kept in each vehicle at all times. All fueling … Continued

Deferred Comp – MissionSquare & Nationwide

MissionSquare- 457 Plans 457 Plan Enrollment Portal 457 Plan Beneficiary Designation Form 457 Plan Contribution Change Form 457 Plan Catch-Up Brochure MissionSquare- Roth IRA MissionSquare ROTH IRA Enrollment Form MissionSquare- Informational Flyers Another Way to Save- 457 Plan vs Roth IRA ICMA Name Change to MissionSquare ICMA Name Change FAQ MissionSquare Video Clips Choose your … Continued

CalPERS Health

Log in to your my|CalPERS participant account to view: Specific health benefit changes that may impact you in the coming year Your current monthly premium rate Health plans and monthly premium rates available based on your health eligibility ZIP code Which health plans your doctor participates in Your enrolled dependents Dropping Dependents at Age 26 Limit:  REMEMBER … Continued

Dental – United Concordia

This benefit is fully paid by the City of San Rafael (pro-rated for part-time employees) and includes any eligible dependents.  Employees can log-in to the United Concordia website to view their covered dependents and search providers.  If you don’t have your member #, which is needed to log-in, please call UCCI at 1-800-332-0366.  You can print an … Continued

NY Life Insurance

All employees are automatically enrolled in the city-paid Basic Life insurance benefit, as designated in the appropriate MOU, upon hire.  Employees should maintain an updated Basic Life Beneficiary Designation form on file. There is no formal open enrollment period to purchase Voluntary Life insurance for yourself and/or your eligible dependents. Please note that in order to purchase life insurance for your … Continued

EAP – Magellan Ascend Employee Assistance Program

Please visit & create an account at www.MagellanAscend.com to access well-being services including coaching, counseling self-care mobile apps and more. Make sure to create a profile to: Explore articles and webinars on topics from parenting to stress and anxiety Research providers in your area Browse apps to help with insomnia, depression, OCD and more EAP Member … Continued

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