It can be easy for resource-constrained, overworked government teams to fall into habit, simply executing existing — sometimes dated — programs without holistically and continuously analyzing their effectiveness. At times, the success metric for service value is misunderstood or misaligned. “We must always keep a focus on the value we are delivering to the public,” … Continued
A product can be a service, process, report, policy, web application or website that satisfies the needs of a group of users. It goes through a life cycle, being developed and introduced on the market, grown and improved upon, and retired once it’s no longer needed. A project is a one-at-a-time endeavour with the goal … Continued
Product management in government has been adopted globally, from national digital services organizations like the U.S. Digital Service, 18F and the UK Government Digital Service to cities large and small. In the context of product management, the City of San Rafael has numerous products of its own, from the fire department’s vegetation management program to … Continued
Product management is how companies create things that people want to use, love using, and seek out over their competitors. We want to bring some of those same practices into San Rafael’s government context, so that our service experiences are enjoyable, easy, and never things people dread having to do. Product management is defined as … Continued
The Redaction Policy establishes guidelines for publishing documents to the internet that include personally identifiable information.
A Wildcard Team is a group of 2 or more employees who want one day to work on a small project. The idea is that the project is small enough where one day away from your desk would help you make significant progress. Each month we will have one spot reserved at the Learning Lab … Continued
To ensure the successful on-boarding of a new employee, the hiring coordinator and involved departments need clear communication and defined roles and responsibilities from the new employee’s acceptance through their first year of work at the City of San Rafael. Teams: Jamie Poirier Vinh Pham Sylvia Gonzalez Joan Peck Christine Sorenson Helena Munoz Solutions: An … Continued
Increased illegal dumping in commercial areas is affecting the economic vitality and quality of life for people who work in San Rafael and is causing an excessive allocation of City and business owner resources. Team: Todd Berringer Cory Bytof Shirley Ng Rob Cleland Mark Wilkinson Anthony Scalercio Solutions: Centralized reporting form Outreach and education to … Continued
City employees need to connect on a regular basis to learn about what other departments do in order to facilitate collaboration. Team: Lauren Monson Henry Bankhead Tiffany Haley Jason Fong Stacey Peterson Jason Hatfield Solutions: Regular events for employees to connect around spontaneity (battle decks, ignite, improve) learning (lunch & learn, teach-in, virtual reality) Applied … Continued
The San Rafael community is in need of regular reminders and education regarding the responsibility and maintenance of drainage structures. Team: Dylan Frisbie Barbara Reher Ryan Kirkpatrick Lauren Davini Cynthia Morgan David Catalinotto Solutions: Letters to property owners Pamphlets for maintenance workers to hand out Banners Presentation