For media inquiries or internal questions for the Emergency Operations Center
Please call the Fire Administration line at (415) 485-3304. We will direct your call to the section that can best respond.
Archives: FAQs
How do I check my voicemail?
You need to know your phone extension and voicemail password. From any phone, dial (415) 485-3456. Follow the voice prompt.
How do I schedule a conference / video call?
When you schedule a meeting in O365 Calendar, you can make it a conference call and/or video meeting by making it a “Teams” meeting. This will provide meeting participants with a link and/or a phone number to join the meeting remotely. Here are step-by-step instructions. Everyone has the ability to create a Teams meeting, but only … Continued
How do I set up multifactor authentication (and what the heck is it)?
For security purposes, we are requiring employees working from home to set up multifactor authentication (MFA) on a mobile device. This will protect the City network from cyberthreats. Multi-Factor Authentication (MFA) is a security measure that verifies a user’s identity through multiple ways. When you sign onto the City network, you will receive a notification from … Continued
How to I access City network drives and software systems?
To support working from home, we are using a solution called Remote Desktop. This will allow you to access the City’s network drives and common software systems from your home computer. You will be able to use most, if not all, of the software you are used to including all the Microsoft products, Eden, Trakit, … Continued
How do I route phone calls from my desk line to my cell phone or home landline?
Xantrion can assist with forwarding calls from your desk line to another number. You can email them or call (510) 272-4701.
How do I use Microsoft Teams to conduct meetings?
Microsoft has resources online to help you use Teams. We also have a San Rafael-specific tutorial for using Microsoft Teams to conduct meetings. This video goes over : How to install and access Teams How to set up a Teams meeting How to Join a Teams meeting Meeting etiquette and tips Chatting Teams conversations in … Continued
Life Events
Family Changes Birth or Adoption (HR will need copies of birth certificates (if adding children). Domestic Partnership Marriage or Divorce (Don’t forget to provide a copy of your marriage certificate (when adding spouse) Personal Information Changes Name or Address Changes Employment Changes Leave of Absence Leaving CalPERS Membership Retirement Returning to Work Death/Illness/Injury Death or … Continued
Employee Commute Program
The Employee Commute Program is for the sole use of employees and volunteers of the City of San Rafael. Certain incentives will be reported as income. Carpool and vanpool startup incentives are issued one-time only. Below are the incentives/services available. For more information, or to sign up, visit: https://www.cityofsanrafael.org/city-commuter-program/. Incentive/Services Value Eligibility Income Tax … Continued
Data and maps
Digital can help you collect, manage, and analyze data. This includes measuring performance of a program or initiative. We can also help you with geographic or mapping needs. Let us know how we can help.