Resources for businesses and employees
We are also gathering resources for businesses and employees and posting them here: https://www.cityofsanrafael.org/coronavirus-business-resources/
Archives: FAQs
San Rafael-specific information related to COVID-19
The City of San Rafael has set up a website for San Rafael-specific information related to COVID-19 here: https://www.cityofsanrafael.org/coronavirus/
COVID-19 Information Line
Marin Health and Human Services has launched its COVID-19 Information Line at 415-473-7191 (CA Relay Service Dial 711). Phone calls will be answered Monday-Friday, 9:30am-12:00pm and 1:00pm-5:00pm.
For Frequently Asked Questions about the Public Health Shelter in Place Order please visit:
Marin HHS FAQ’s, these questions will be updated as more information becomes available.
For the most up-to-date information on COVID-19 response direct people to:
https://coronavirus.marinhhs.org/
For media inquiries or internal questions for the Emergency Operations Center
Please call the Fire Administration line at (415) 485-3304. We will direct your call to the section that can best respond.
How do I check my voicemail?
You need to know your phone extension and voicemail password. From any phone, dial (415) 485-3456. Follow the voice prompt.
How do I schedule a conference / video call?
When you schedule a meeting in O365 Calendar, you can make it a conference call and/or video meeting by making it a “Teams” meeting. This will provide meeting participants with a link and/or a phone number to join the meeting remotely. Here are step-by-step instructions. Everyone has the ability to create a Teams meeting, but only … Continued
How do I set up multifactor authentication (and what the heck is it)?
For security purposes, we are requiring employees working from home to set up multifactor authentication (MFA) on a mobile device. This will protect the City network from cyberthreats. Multi-Factor Authentication (MFA) is a security measure that verifies a user’s identity through multiple ways. When you sign onto the City network, you will receive a notification from … Continued
How to I access City network drives and software systems?
To support working from home, we are using a solution called Remote Desktop. This will allow you to access the City’s network drives and common software systems from your home computer. You will be able to use most, if not all, of the software you are used to including all the Microsoft products, Eden, Trakit, … Continued