Common Inquiries
Unsure about where to send a call you receive about another Department's service area? Use this list of common inquiries as a guide:
| Abandoned or inoperable vehicles - City streets | Parking Services Division | 415-485-3033 |
| Abandoned or inoperable vehicles - private property | Code Enforcement Division | 415-485-3097 |
| Agendas - City Council, boards and commissions | City Clerk's Office | 415-485-3066 |
| Air Pollution/Fire Place Smoke | BAAQMD | 877-466-2876 |
| Ambulance Billing records | Fire Department | 415-485-3304 |
| Anchoring/Mooring of boats in Canal | Police Department | 415-485-3000
415-399-3547 |
| Animal complaints | Marin County Humane Society | 415-883-4621 |
| Apartment and Hotel Inspection Program | Code Enforcement Division | 415-485-3097 |
| Banners in Downtown | Economic Development | 415-485-3465 |
| Bicycle registration | Bicycle Registration | |
| Building permits | Building Division | 415-485-3085 |
| Burglar Alarm permits | Police Department | 415-485-3114 |
| Business License inquiries | Business License Division | 415-485-3051 |
| City Council information | San Rafael City Council | 415-485-3074 |
| Construction complaints (private property) | Building Division | 415-485-3085 |
| Construction complaints (public property / infrastructure) | Public Works Department | 415-485-3355 |
| Construction hours noise violation | Police Department | 415-485-3000 |
| Debris accumulation - private property | Code Enforcement Division | 415-485-3097 |
| Debris accumulation - streets or open space areas | Public Works Department | 415-485-3355 |
| Debris/Dumping - waterways | Public Works Department | 415-485-3355 |
| Design Review permit violations | Code Enforcement Division | 415-485-3085 |
| Elections | City Clerk's Office | 415-485-3066 |
| Encroachment permits | Public Works Department | 415-485-3355 |
| Fire Incident reports | Fire Department | 415-485-3304 |
| Fire Investigation reports | Fire Department | 415-485-3304 |
| Garbage service inquiries or complaints | Marin Sanitary Service | 415-456-2601 |
| Graffiti in progress | Police Department | 415-485-3000 |
| Graffiti complaints - private property | Report Graffiti | |
| Graffiti complaints - public property | Report Graffiti | |
| Homeless complaints and encampments | Police Department | 415-485-3000 |
| Illegal or Unauthorized Use/Use Permit Violation | Code Enforcement Division | 415-485-3097 |
| Illegal Fences | Code Enforcement Division | 415-485-3097 |
| Illegal Signs | Code Enforcement Division | 415-485-3097 |
| Illegal Living Units/Resident Habitation Issues | Code Enforcement Division | 415-485-3097 |
| Library information | San Rafael Public Library | 415-485-3323 |
| Massage Inspection Program | Code Enforcement Division | 415-485-3097 |
| Massage Ordinance Enforcement | Code Enforcement Division | 415-485-3097 |
| Marin Telecommunications Agency (MTA) | Marin Telecommunications Agency | 415-446-4426 |
| Mayor and City Council information | San Rafael City Council | 415-485-3074 |
| Mobile Vendors (on private streets/parking lots) | Police Department | 415-485-3085 |
| Mobile Vendors (on public streets/public property) | Police Department | 415-485-3000 |
| Mosquito/Vector Control | Marin-Sonoma Vector Control District | 1-800-231-3236 |
| Movie/Film Production permits | Economic Development | 415-485-3465 |
| Municipal Code | Municipal Code | 415-485-3085 |
| Noise Ordinance information/complaints | Police Department | 415-485-3000 |
| Outdoor Dining inquiries | Code Enforcement Division | 415-485-3097 |
| Outdoor Storage complaints | Code Enforcement Division | 415-485-3097 |
| Parking Services/Parking tickets | Parking Services Division | 415-485-3033 |
| Public meetings | City Clerk's Office | 415-485-3066 |
| Public Pools/Swimming | Community Services | 415-485-3333 |
| Resale Program/Report of Residential Building Records (RBR) | Building Division | 415-485-3085 |
| Restaurant Health/Permit requirements | Marin County Environmental Services | 415-499-6907 |
| Sewer/Sanitation | San Rafael Sanitation District | 415-485-3132 |
| SMART Train | SMART | 707-794-3330 |
| Special events | Economic Development | 415-485-3465 |
| Street closures | Department of Public Works | 415-485-3355 |
| Street resurfacing projects | Department of Public Works | 415-485-3355 |
| Swimming/Public Pools | Community Services | 415-485-3333 |
| Tenant/Landlord disputes | Marin County Mediation Services | 415-473-6450 |
| Tenant rights | Marin Legal Aid | 415-492-0230 |
| Tent structures | Fire Prevention Bureau | 415-385-3304 |
| Traffic Collision reports | Police Department | 415-485-3000 |
| Traffic Studies and reports | Department of Public Works | 415-485-3355 |
| Trees | Public Works Department | 415-485-3355 |
| Vegetation Complaints Hillside | Fire Prevention Bureau | 415-485-3304 |
| Vegetation Complaints Vacant lots | Code Enforcement Division | 415-485-3097 |
| Zoning | Planning Department | 415-485-3085 |