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FAQ Topic: Learning Lab 2017

NEO (new employee onboarding)

To ensure the successful on-boarding of a new employee, the hiring coordinator and involved departments need clear communication and defined roles and responsibilities from the new employee’s acceptance through their first year of work at the City of San Rafael. Teams: Jamie Poirier Vinh Pham Sylvia Gonzalez Joan Peck Christine Sorenson Helena Munoz Solutions: An … Continued

#2 (Illegal Dumping)

Increased illegal dumping in commercial areas is affecting the economic vitality and quality of life for people who work in San Rafael and is causing an excessive allocation of City and business owner resources. Team: Todd Berringer Cory Bytof Shirley Ng Rob Cleland Mark Wilkinson Anthony Scalercio Solutions: Centralized reporting form Outreach and education to … Continued

Knowledge is Power (internal communication)

City employees need to connect on a regular basis to learn about what other departments do in order to facilitate collaboration. Team:  Lauren Monson Henry Bankhead Tiffany Haley Jason Fong Stacey Peterson Jason Hatfield Solutions: Regular events for employees to connect around spontaneity (battle decks, ignite, improve) learning (lunch & learn, teach-in, virtual reality) Applied … Continued

A Perfect Storm (external communication)

The San Rafael community is in need of regular reminders and education regarding the responsibility and maintenance of drainage structures. Team: Dylan Frisbie Barbara Reher Ryan Kirkpatrick Lauren Davini Cynthia Morgan David Catalinotto Solutions: Letters to property owners Pamphlets for maintenance workers to hand out Banners Presentation

Silo Busters (cross-departmental permit approval process)

The permit process is complex and involves many steps. A permit or other documents are usually routed to numerous people across divisions/departments. Inefficient communication across divisions/departments causes frustrating delays for customers and City staff during the permitting process. Laura Washburn Lindsay Lara Zak Baron Paul Jenson Michele Ginn Solutions: Smart, electronic routing form that tells … Continued

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