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Silo Busters (cross-departmental permit approval process)

The permit process is complex and involves many steps. A permit or other documents are usually routed to numerous people across divisions/departments. Inefficient communication across divisions/departments causes frustrating delays for customers and City staff during the permitting process.

  • Laura Washburn
  • Lindsay Lara
  • Zak Baron
  • Paul Jenson
  • Michele Ginn


  1. Smart, electronic routing form that tells you how to route the customer based on their answers to simple questions (short-term)
  2. Centralized permitting center for all City departments (long-term)


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