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Guiding Principles

Together in Service: Foster teamwork by collaborating across departments and recognizing the value of diverse perspectives. Help others succeed by creating a supportive environment and always assuming positive intent in interactions. Start with Community Needs: Cultivate trust and design services with the community in mind. Convene and co-create solutions to better understand and address the...

Together San Rafael

What is Together San Rafael all about? Bringing staff and management together to figure things out cross-departmentally, rather than through a top down approach Empowering all City employees, regardless of position or tenure, to share and implement their innovative ideas Celebrating the innovation happening every day in our departments Together with our Departments, Together with...

Department Director Workshop

Thank you to all the Department Directors for spending time with us to learn about the Together San Rafael initiative. Slides

Responding to the public in 5 easy steps

1. Thank Them Example: “Thank you for taking the time to email us your thoughts.” Example: “Thank you for your note. The City Council shares your concerns about X.” 2. Explain if and why the message was routed to you for a response. Example: “The City Council received your note and asked me to...

Engagement Tools & Resources

Use the Hemingway app and the 18F Content Guide to help keep your writing clear and concise.Get homeowner or neighborhood association contact information from our GIS system.MailChimp provides a lot of information about email marketing best practices.The City's OpenGov site shows financial information as well as other metrics.Use Canva to create compelling images.

Engagement Strategies

Make sure your communications are clear and concise. Avoid jargon, "government-speak" and acronyms. Be compelling! Tell people why they should care. Create a project webpage and keep it current. Make sure the public can easily find the page on the website, add keywords to enhance search-ability and consider making a short url that's easy to...

Promoting events, workshops & meetings

Promote your event or meeting to the public via social media, the City Manager newsletter 'Snapshot,' the City's website, and email notifications. Social Media (Nextdoor, Instagram, Twitter, Facebook) If your department or division does not have a social media account, provide a short and compelling description, link to more information and an image to Bernadette....

Public Outreach & Engagement

Why Public Engagement Matters Initiatives that incorporate community engagement tend to have a greater chance of success.It’s important for government to be open, inclusive and transparent and we are committed to this in San Rafael. In 2015 the City Council adopted a Community Engagement Action Plan, with the goal of improving and updating the way...

Computer Loan Program Policy

The goal of the Computer Loan Policy is to improve organizational productivity by encouraging staff purchase home computers by providing them with a modest financial incentive to do so. Employee Computer Loan Agreement

City Website Management Policy

The City Website Management Policy ensures that the website will be maintained to provide current information which accurately reflects City events and services.

Catastrophic Leave Policy

The Catastrophic Leave Policy allows employees to contribute their accrued leave to another employee who is on an approved extended medical leave. Employee receiving leave credit: Recipient acknowledgement form Employee wishing to donate leave time: Leave Donation Form

Administrative Leave Policy

The Administrative Leave Policy covers use of Administrative Leave in cases of disciplinary issues and similar matters.

Human Resources

Human Resources Department We're committed to building a talented and diverse workforce with strong and effective leaders. We are a service-oriented and engaged team, where a healthy and safe workplace exists for all employees.

What travel expenses are reimbursable?

When traveling on City business, you may be reimbursed for airfare, automobile mileage, road tolls, car rentals, and taxis/shuttles. You may also be reimbursed for lodging and meals. Check out our Travel & Expense Reimbursement Policy for more information.

My agreement was approved at the City Council meeting. How do I make sure it gets signed by the City?

Once your agreement has been approved by the City Council, route 2 copies of the agreement (already signed by the contractor) to the City Attorney’s office with the same Contract Routing Form you used for City Attorney review prior to the City Council meeting. Once the city attorney signs the agreement is gets routed to the...

Am I a disaster service worker?

All City employees are designated by both State and City law as Disaster Service Workers ("DSW"). When the Mayor declares a citywide emergency, all City employees serve as DSWs. Check out the EOC Staffing Organizational Chart or contact Emergency Manager, Quinn Garner, for any questions.

I want to use alternative transportation to get to work. Is there a program for this?

Yes! Our Employee Commuter Program allows employees to benefit from reduced transportation costs, reduced commute time, decreased stress, and increased health outcomes. Learn more about our Employee Commuter Program.

Do I need to file a form 700?

Every elected official and public employee who makes or influences governmental decisions is required to submit a Statement of Economic Interest, also known as the Form 700. The Form 700 provides transparency and ensures accountability. Find out if your position has been selected as a designated employee. If you are a designated employee you are...

What forms do I need to fill out?

Welcome - we are happy to have you as apart of our team! We know you have some paperwork to complete, and you can find all of the forms you need online as well as the checklist to make sure you have completed everything that HR needs.

How do I get something translated into Spanish?

If you need a document translated into Spanish.

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