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Below you'll find all policies and policy documents related to the Department of Digital Service and Open Government.

IT is pleased to announce we are migrating to a new and improved help desk ticketing software, called Zendesk, on April 12.  The new software has many features (ticketing, knowledgebase, and performance tracking) that will help IT meet its goals of improving efficiency and communication. What's New Zendesk ticketing software (login info below) Easily create tickets...

IT is pleased to announce we are migrating to a new and improved help desk ticketing software, called Zendesk, on April 12.  The new software has many features (ticketing, knowledgebase, and performance tracking) that will help IT meet its goals of improving efficiency and communication. What's New Zendesk ticketing software (login info below) Easily create tickets...

Mission Digital’s purpose is to make City services easy to use, and work for everyone. We do this by applying human-centered design, process improvement, and performance measurement to continuously improve service delivery, civic engagement, and civic technology. Core Values Government should be designed with and for people Empathy for all users leads to equitable outcomes...

Microsoft OneDrive for Business is a service for hosting files in the "cloud". It offers users a simple way to store, sync, and share all kinds of files with other people and devices (via the Internet) It works very similar to Dropbox and is included with the City's subscription to Microsoft Office 365. OneDrive is...

This guide provides a framework for logo standards, typography, and color, and provides examples of the system in use. These guidelines will help you create materials that are distinct and recognizable, visually positioning the City of San Rafael as “The City with a Mission.” Logo & Seal The design for the City’s logo and seal...

Learn about all the past award recipients for the Social Responsibility, Dean Allison, and Innovation awards. 2022 Dean Allison Winner: Anthoney Heaven, Jeff Ballantine, & Perla Maciel Anthoney Heaven:  Anthoney came to Public Works Facilities from Childcare, where he was for many years. He has come to DPW with a willingness to learn and make...

Each year at the Employee Recognition Luncheon, we recognize employees that have gone above and beyond in three categories. You can use the form below to nominate a coworker. Describe why they should be recognized for this award and which of the Together San Rafael guiding principles they most embody and demonstrate. Categories Innovation or...

Learning Labs will take place monthly from 9:30 a.m. to 4 p.m. on the following Wednesdays: September 25, 2019 (start time is 9 a.m.) October 23, 2019 December 4, 2019 January 22, 2020 February 26, 2020 March 25, 2020 April 22, 2020 May 27, 2020 Team members will put their out-of-office on so they can...

Learn about the challenge topics and prototypes developed during the 2017 Learning Lab pilot. Silo Busters (cross-departmental permit approval process) Project Team Laura Washburn, Lindsay Lara, Zak Baron, Paul Jensen, Michele Ginn Challenge Statement The permit process is complex and involves many steps. A permit or other documents are usually routed to numerous people across...

Complete this form at least two weeks prior to the City Council meeting when your item will be presented to the City Council. After you complete this form, please save your finalized staff report and all corresponding attachments to the City Council Team.

If someone wants to lodge a complaint against a cable franchise company (Comcast, AT&T, and Horizon), have them contact Marin Telecommunications Agency (MTA) using an online complaint form or they can call their main number (415) 446-4426.

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