Participating in the Learning Lab is a great professional development opportunity. You will learn new skills that could help you advance in your career and be more successful in your job. This is always a great way to meet other employees who work in different departments.
Participants will learn about: Technology Tools for Collaboration Working in teams Human-centered design Project management Product management How to build prototypes Presentation and storytelling Incorporating feedback Moving from challenge to solution Teams and individuals will experience and work through the human-centered design process to develop a product, such as a new process, service, or way of … Continued
Each team will be asked to make a presentation, but it’s up to them to assign speaking roles. You won’t have to speak if you don’t want to; however, this is a great opportunity to practice public speaking and stretch yourself!
You will be asked to take a self-evaluation at the beginning and end of the process. There will not be a panel of judges at the Demo Day event (like there was in the pilot), however there will be a way for each team to get and give feedback on the various presentations.
A useful way to explore ideas for solutions and learn more about the people you are designing with. Prototypes make your ideas tangible and allow people to interact with and respond to your ideas in a more realistic way than a written or verbal description.
Designate an Account Administrator Each department is responsible for ordering mobile phones for members of their department. Departments should designate an Account Administrator who will be the primary owner of department phone accounts. Account Administrators are responsible for: Placing orders for mobile devices and service Paying mobile account bills Auditing mobile accounts on a quarterly … Continued
Create guidelines for mobile device eligibility Each department is responsible for outlining which roles are permitted or required to have a mobile phone. Before ordering a phone for a new employee consult with your department or division manager to determine if a phone is required for the position.
Look for available lines first Start by reviewing the phones on your account. It’s possible you have 1 or 2 spares that you can assign to a new person. They may have been devices used by people that have recently left, and their old phone number and/or device can now be reassigned. If you do … Continued
Great service is about knowing what your customer wants and needs. Check with the user to see what type of device they want to use (iPhone, Galaxy, etc). Accessories – Does the user need accessory preferences (charger, protection case)? How will they be using the new device? For most users the Consumption Voice Plan will … Continued
Does the employee already have a phone? If so, they may be eligible for an upgrade. Click here to check their upgrade eligibility. Swap eligibility with another line – If the phone line is not eligible for an upgrade you can trade eligibility with another line. If you do not currently have eligible lines in … Continued