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News

New Technology Support Services Help Desk

Posted on April 12, 2018

IT is pleased to announce we are migrating to a new and improved help desk ticketing software, called Zendesk, on April 12.  The new software has many features (ticketing, knowledgebase, and performance tracking) that will help IT meet its goals of improving efficiency and communication. What's New Zendesk ticketing software (login info below) Easily create tickets...

New Technology Support Help Desk

Posted on April 12, 2018

IT is pleased to announce we are migrating to a new and improved help desk ticketing software, called Zendesk, on April 12.  The new software has many features (ticketing, knowledgebase, and performance tracking) that will help IT meet its goals of improving efficiency and communication. What's New Zendesk ticketing software (login info below) Easily create tickets...

Microsoft OneDrive

Posted on April 11, 2018

Microsoft OneDrive for Business is a service for hosting files in the "cloud". It offers users a simple way to store, sync, and share all kinds of files with other people and devices (via the Internet) It works very similar to Dropbox and is included with the City's subscription to Microsoft Office 365. OneDrive is...

Save Printing Paper!

Posted on November 15, 2017

Do YOU have a question for the Green Team? Ask us, and we may use it in an upcoming eco-tip! By Thomas Wong, Public Works Department We’ve all heard the message before! Save paper, print less, and recycle. Here are some facts to put paper use and its impact into perspective. The average person in...
2017 Champs- Rick Brown and the FD All Stars- crop.color corrected

Fire Wins Annual Employee Bocce Tournament

Posted on September 7, 2017

Thank you for attending our annual employee event last night.  This year, 16 teams competed in the single elimination tournament resulting in the final match between Fire’s “Rick Brown and the FD All Stars” and Community Services’ “Can’t Bocce This”.  Congrats to Grant Saysette and his team’s win!  They took home a $150 gift certificate...

Google Spent 2 Years Studying 180 Teams. The Most Successful Ones Shared These 5 Traits

Posted on July 24, 2017

Insights from Google's new study could forever change how teams are assembled. by Michael Schneider Over the years, Google has embarked on countless quests, collected endless amounts of data, and spent millions trying to better understand its people. One of the company's most interesting initiatives, Project Aristotle, gathered several of Google's best and brightest to help the organization...

3 Tips for Designing Municipal Tools with Employees in Mind

Posted on June 5, 2017

While many cities offer technical tools to municipal workers, many are not well suited to employees’ needs. A number of years ago, a Midwestern state rolled out a comprehensive procurement system that allowed state employees to identify purchases based on 1,400 different categories. However, despite the specificity built into the system, the state was surprised...

AgileGovCon 2017

Posted on May 24, 2017

*UPDATE: Did you miss any talks from AgileGovCon? Watch the videos and view speaker decks. Public service leaders wanting to learn more about agile project management and its specific applications to government can register (free) for AgileGovCon 2017. The virtual mini-conference, hosted by Agile Government Leadership, is June 1 and is “dedicated to helping people in all levels of government...

Employee-Driven Process Improvements

Posted on May 24, 2017

Cities, counties, and states are increasingly giving employees the tools they need to tap into their ideas and innovate the processes and policies that govern their work. Frontline employees are the ones who often best know how to solve a problem because they live and breathe it in their daily work — theirs is a...

Together San Rafael Meeting Guide for 5-23

Posted on May 23, 2017

Meeting Guide SLIDES Advisory Committee members: Laraine Gittens, Lindsay Lara, Lauren Crandell, DJ Heckler, Pat Nolan, Raffi Boloyan, Ashley Howe, Steve Mason, Lidia Que, Anthoney Heaven, Andrea Gilles, Jason Hatfield, Paul Bowermaster, Cameron Mrsny, Garrett Northern, Kyle Reuter, Trina Vadon, Anthony Alviso, Sylvia Gonzales, Vinh Pham, Mireya Renteria, William Calhoun, Joan Peck, Crystal Marker, Blake...

Innovation You’ve Been Looking For

Posted on May 5, 2017

SPOILER ALERT: IT'S PEOPLE From Slate Communications Slate just returned from the Transforming Local Government conference in Tulsa, OK, hosted by the Alliance for Innovation. The speakers about innovation, the case studies from communities, and of course, the ideas and conversations from fellow attendees have left me inspired and ready to take on challenges with...
Terra Linda pool

Free Terra Linda Pool Season Pass

Posted on May 2, 2017

Just a friendly reminder to get your free season pass now!  As a City of San Rafael employee you can receive a free season pass to the Terra Linda Community Pool.  All you need to do is fill out the attached season pass form, and return it to the Terra Linda Community Center.  You can...

Co-Creation Workshop: notes & survey results

Posted on April 24, 2017

Thank you to the Together San Rafael Advisory Committee for spending your morning with us to brainstorm and discuss developing a citywide innovation program. Co-Creation Workshop Summary Presentation Deck “Skills We Want to Learn” Transcription Feedback Survey Results And some photos from the day to prove it happened 😉

Department Director Workshop

Posted on April 19, 2017

Thank you to all the Department Directors for spending time with us to learn about the Together San Rafael initiative. Slides
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