Community Engagement Team As our department grows into its new role we are planning the expansion of coordinated Citywide communication efforts with the creation of the Community Engagement Team, led by our Civic Design Manager Sean Mooney. This team will be a group of interdepartmental representatives charged with the strategic planning, coordination, and dissemination of … Continued
Department Reorganization Hello, World! The Department of Digital Service and Open Government, approved by the City Council on December 17, is a reorganization of the Information Technology Division that will expand services to include citywide open data initiatives, performance measurement, service design, and community engagement, in addition to traditional technology operations, help desk support, and … Continued
IT is pleased to announce we are migrating to a new and improved help desk ticketing software, called Zendesk, on April 12. The new software has many features (ticketing, knowledgebase, and performance tracking) that will help IT meet its goals of improving efficiency and communication. What’s New Zendesk ticketing software (login info below) Easily create tickets … Continued
Microsoft OneDrive for Business is a service for hosting files in the “cloud”. It offers users a simple way to store, sync, and share all kinds of files with other people and devices (via the Internet) It works very similar to Dropbox and is included with the City’s subscription to Microsoft Office 365. OneDrive is … Continued