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Using CP Connect

How To Guide: CP Connect

What is CP Connect

CP Connect is the City's CRM (customer relationship management) online system we use to receive and track resident inquiries, requests, communication, etc.

Residents write into CP Connect by filling out a form on the public-facing City website on the Report an Issue page or on the Contact Public Works form on cityofsanrafael.org/contactDPW. Sometimes they write into other Departments "Contact Us" forms, but it's a Public Works issue so once it's submitted into CP Connect their inquiry will get transferred over to Public Works to respond to.

Public Works employees on CP Connect:

  • Zak Baron, GIS Analyst,
  • Lauren Davini, Traffic Engineer
  • Gabe Dias, Street Maintenance Supervisor
  • Diane Dillon, Senior Associate Engineer
  • Dylan Frisbie, Engineering Technician
  • Omar Garcia, Facilities Maintenance Supervisor
  • Bill Guerin, Public Works Director
  • Iman Kayani, Administrative Analyst
  • Willie Lagleva, Traffic Technician
  • Jason Madayag, Administrative Assistant
  • Kevin McGowan, Assistant Public Works Director/City Engineer
  • Josh Minshall, Associate Civil Engineer
  • Brendan Mitchell, Parks Maintenance Supervisor
  • Ryan Montes, Shop & Equipment Supervisor
  • Kathryn Nelson, Administrative Assistant
  • Rafat Raie, Deputy Director/City Traffic Engineer
  • John Shindelus, Streets Maintenance Supervisor
  • Aaron Tubbs, Parks Maintenance Supervisor
  • Talia Smith, Senior Management Analyst
  • Thomas Wong, Junior Engineer
  • Mark Wright, Operations & Maintenance Manage

The DPW CP Connect in-house expert is Jason Madayag.

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