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Using CP Connect

What is CP Connect?

CP Connect is the City's CRM (customer relationship management) online system we use to receive and track resident inquiries, requests, communication, etc.

Residents write into CP Connect by filling out a form on the public-facing City website on the Report an Issue page or through each department's "Contact Us" form on. Residents don't often know which department is best equipped to respond to their inquiry so, form submissions are easily shared or transferred between departments.

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