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FAQ Topic: I need help

Data and maps

Digital can help you collect, manage, and analyze data. This includes measuring performance of a program or initiative. We can also help you with geographic or mapping needs. Let us know how we can help.

Software vendor evaluation

Digital can help you evaluate and implement a new software system. The earlier you engage with us, the better the end result. Get in touch with us and tell us more about your needs.

Tech support

Tech support is available 24 x 7 x 365. For immediate issues, call 510-272-4701. For non-urgent issues you can email Learn more

Major technology projects

Each year our department works to modernize our systems and supports other City departments on major technology projects. To plan and properly fund these efforts, we work with departments to develop an annual roadmap of projects. Learn more and tell us about your upcoming project.

Redesigning a process

We want to help you make things easier for your customers and yourself. Digital can help you streamline a cumbersome process or digitize paper-based forms. Get in touch with us and tell us more about your needs.

Community engagement and outreach

Digital can help you create an outreach strategy for a project, program, or event. Get in touch with us so we can learn more about what you need. We also have an online guide with tools and strategies.

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