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Focus Areas Proactively managing the needs of our community through data-driven decision making. Performance measurement and data tools Data governance and data management GIS Software landscape research and evaluation Solution design and delivery support What We Do Data Tools and Dashboards Our Data and Insights team works with Departments to build data tools that help...

Focus Areas Empowering City staff with the digital skills and tools in their daily work to improve processes and help deliver on our mission. User research and human centered design User testing, A/B testing Process mapping and advising on analytics needs, key metrics, data source Development of digital applications and tools Software evaluation Implementation support...

Focus Areas Making City services easy to use and work for everyone in the Digital age. User research and human centered design User testing, A/B testing Strategic guidance User experience design Product management for digital engagement applications Data collection and analysis Software evaluation What We Do Engagement and User Experience Civic Engagement Strategy Digital can...

What to know about Digital Services and Open Government Who We Are The core purpose of our department is to help make City services easy to use and work for everyone. We do this by leveraging digital principles such as designing with our users, practicing continual improvement, using data to drive decisions, addressing privacy and...

Geospatial Information Systems City staff can access various Geospatial Information Systems (GIS) that can be used in many ways, ranging from viewing parcel boundaries, to collecting and displaying GIS data to the public. You can request access to one or all the GIS products by filling out the GIS Access Request Form, linked below. The...

Do you need to send bulk mail to members of the public for public noticing or promotion of a program or event? Here are the processes the City has in place to support your team in purchasing postage and sending mail out to the public. Postage machine in City Hall (preferred)– The City has a...

About the DEIB Committee Established in May 2023, the City's staff-developed Diversity, Equity, Inclusion, and Belonging (DEIB) Committee was formed to work on City-wide DEIB initiatives, weaving together the current work within departments and building capacity to bring forth new ideas, practices, and information to City staff. Employees are welcome to share their interest in...

What is Standard Work? Standard work is an attempt to create a reproducible process that allows anyone to perform the same service with the goals of eliminating confusion and assumptions. This is done by creating instructions or a visualization like a checklist. When should I use it? This is helpful to develop when you have...

How do I sign up and how will I be notified I am added to a course?   For Building Transformers Training, enroll here. For the Advanced Innovation Training, complete the interest form here.   Completing the interest form does not guarantee a spot in the Advanced Innovation Training course. Each course has limited capacities and notifications will be...

On this page: Definitions - Process map, current state map, and future state map When should I use it? How do I create it? Steps to creating a current state process map Identifying pain points in your current state process map Steps to creating a future state process map Tips Definitions What is a process...

Ready to get started?  Building Transformers - Introduction to Innovation Training  About: The Building Transformers course is the first step to learning the concepts of Innovation. In this self-guided online course, you will learn the basics of continuous improvement, also known as innovation, and see how others have used it to improve their workday and...

Heading to your next meeting or scheduling a City event? When preparing for a Zero Waste Event you will need to consider: What your material needs are - will you be serving food and drinks? How you will provide adequate waste collection stations and coordinate returning reusable materials, and Cleaning up after the event and...

Staff Requirements for Green Purchasing MANDATORY Recycled Paper Product Purchasing City department purchasers are required buy paper products that comply with SB 1383 requirements.  In a general sense most products need to have a minimum of 30% post-consumer recycled content with no chlorine bleach. However, each item is different so check the link above if...

Join the Green Team! All City of San Rafael employees are welcome to join the Employee Green Team! The Employee Green Team encourages sustainability and other environmentally friendly practices among City of San Rafael employees, in and outside of the workplace. Additionally, the Employee Green Team has partnered with the Ministry of Alternative Commute to...

Our employees receive benefits including health, dental, vision, life insurance, wellness, employee assistance program, flexible spending programs, and deferred compensation programs.  We participate in the Marin County Employees’ Retirement Association (MCERA) for retirement benefits and contracts with California Public Employees’ Retirement System (CalPERS) to provide health insurance. Additional resources: Employee Benefit Summary  Take the time to understand your...